PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Worst care. Make sure to do your own billing because they are horrible. Also make sure to delete your debit card from your account. They will take money if "the insurnace did not respond" while they bill incorrectly. I am a very unhappy camper.

The doctor never showed, cancelled after 10 minutes and when I called customer service the only thing they did was confirm that I wouldn't be billed a late cancellation fee. They did not apologize, they did not offer to reschedule and they could not confirm that it wouldn't happen again. They said quote "there is no gaurantee the doctor will show up"

I signed up for an appointment, then changed my mind less than a minute later , I tried to cancel but there was an $82 cancelation fee. Their site is clunky and unintuitive, it has clunky bots that provide a very limited range of choices. I felt I was being strung along to milk as much money out of me as possible. They sent a lab order to me in a form that would not open. I would strongly advise against dealing with this company.

I wish I could give them 0 stars! Very unprofessional doctors and terrible customer service. They charged me for what was advertised as a free annual checkup. I received a link inviting me to “Schedule your $0 annual checkup,” and after confirming my insurance coverage, I scheduled the appointment. The entire visit lasted less than five minutes. The doctor only reviewed my most recent blood test and prescribed a medication. Despite this, I was later charged more than $122. I contacted customer service multiple times and explained that I had scheduled a $0 annual checkup, but they refused to acknowledge my concerns and kept insisting that the visit was not an annual checkup. If someone schedules an annual checkup, they reasonably expect to receive an annual checkup—not to be billed for something else without their knowledge or consent. Overall, this was a very disappointing experience due to both the billing practices and the lack of meaningful customer support.

I am very disappointed with the billing transparency. I was hit with unexpected charges that were not clearly communicated during my initial sign-up. I have insurance and was told it would obly cost my copay. I paid that, then was hit with a bill for almost $150 after tge appointment. My insurance should have covered it fully but they keep saying it didnt. When I tried to contact support to resolve these issues, the communication was poor and unhelpful. Be very careful with your payment information when creating an account and expect ealxtra fees. Tge doctor was kind and helpful but the fees are ridiculous.

Horrible! Horrible!! I have used several other online provider services and this one has been by far the worst. Constant charges, they make you make an appointment for absolutely everything, even though their message services work just fine. They charge more for an appointment than anyone else AND they charged insurance... Over 100$ for each appointment, 20$ a month, suggests you make an appointment every other day, when you get ahold of people through their support emails they don't answer your questions and just argue like a chat bot.. I cancelled my subscription over a month ago and am still being charged automatically... and support has been no help. Avoid! Lavender sky health is like 60$ a year to keep a prescription lol Not 120$ a month! That's subscription price plus appointment price if you just had one.. I was on track for 3 100$ appointments to get 1 prescription that would work with my insurance... Zocdoc has no subscription fees and you just pay a normal copay btw.. and see a real doctor not a money grabber! *** Their chat bot response below should tell you all you need to know- spent all day yesterday emailing with 10 different people to get my account cancelled and them to stop telling me I owed more money despite attaching receipts in my emails 🤷‍♀️. SERIOUSLY avoid unless you love unexpected charges without any prior explanation, and then them to tell you, you still owe after you've paid the balance in full 🤷‍♀️

Doctor Revolinsky is using outdated research to treat women. When asked about getting progesterone prescribed.

They misinform you by saying the dr is in-network and all you have to pay is the copay even after uploading your insurance card. This implies they need it to check your insurance. It’s a bait and switch. They tell you to pay the copay then you get stuck with the entire visit. STAY FAR AWAY FROM PLUSHCARE!