PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Both my insurance card and my EOB from my Plushcare insurance claims say I owe $0 for my Plushcare visits, but Plushcare charged me for them. I've spent months trying to get refunded, but it has been impossible. They even charged my insurance for a "specialist" visit (even though they are Primary Care only) so that they could get more money. I liked the ease of seeing a doctor, but with the billing errors and impossible resolution, I won't be using Plushcare again.

239$ for one 15 minute session. Never. Ever again. I even have Blue Cross Blue Shield. They sent me probably 30 emails/notifications in 2 days. I'd rather die than go back to them.

Do not bother with plushcare they will waste your time and money. I was on call with the care team 5 times for the same situation. The team and Dr dress specifically don't care. They literally dragged me through the mud and I have depression and anxiety 🙃 oh I went and got blood work done and everything for them, but was told by the doctor who started my fmla that he won't continue it while being rude after he said if I have any more issues to reach back to him... Pure Discrimination

They deceptively quote you one price and then weeks later say you will have to pay a lot more. They are annoying and will email you everyday. DO NOT go to this company. You are NOT getting a good deal. They should be investigated.

I booked an appointment to see a doctor that was late in the evening, because I was 7 months pregnant and didn’t want to wait in the ER. The doctor was great, however this service is absolute trash. I wasn’t able to get in touch with customer service after hours to get the RX called in to an open pharmacy, so money and time wasted. Months after the appointment, I am getting a bill. For $11. I paid the full cash price and because they don’t take my insurance, I am now being billed MORE than the cash price. I called and they said they can’t do anything about it. I will NEVER use this service ever again. Don’t waste your time and money. Their customer service is horrible and won’t ever get back to you.

If it was possible to give zero stars, I would. I met with a doctor 3 weeks ago and spent $69 because it was out-of-network. She prescribed a medicine that required prior authorization and it took the company more than 2 weeks to submit it to my insurance company which denied it. I am now being told that, in order to talk to her about alternative medicines, I need to book another $69 appointment. It is useless, expensive and more than 3 weeks later, I am no closer to getting the care I need.

Before you make an appointment with Plush Care be sure to check to see if your insurance is in network. I found an ad from Plush Care on weight loss claiming 100% satisfaction guaranteed. When I made my appointment the website DID NOT flag my insurance as out of network. I paid the initial $129 plus an automatic membership fee sign-up (30-day trial) when I scheduled my appointment. The doctor was friendly but no advice or script was given except to get blood work done. Since I already had blood work completed but waiting on the results the doctor told me to reschedule once I received them. When I went back to schedule my second appointment I was told I was out of network and would need to pay $129 for every visit. I then canceled the monthly membership and requested my initial payment back. Plush Care said services rendered so no refund. I do understand that I did have a call with the doctor but I don't agree with the services rendered. What service???? She took personal information and that's it. They are running ads for weight loss to bring in more business but when you're on weight-loss meds you're required to see the doctor every month. So unless you have the budget for $129 per visit every month plus the monthly membership of $17 and the cost of the medication... I'd look elsewhere.

The site leads you to believe you will received an evaluation for your issue. Instead you pay $129 + $16 for a membership fee for an appointment during which a doctor tells you that you need an evauluation. Then they send you an email referring you to be evaluated. So $140 down the drain for literally nothing. I realize I need an evaluation, which is why I made the appointment in the first place. Totaly bait and switch online scam. DO NOT RECOMMEND.