PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Yesterday I had a terrible session with a doctor named Cassandra Wooten. First off, she was 10 minutes late. That’s ok, but when she finally logged on, I said: “Hello!” And I guess she didn’t hear me because she took a beat, gave me a condescending look and said: “I never start my sessions until my patient greets me with a ‘hello!’” In this weird singsong voice. I nodded, thinking she was thanking me for my greeting but she stayed there staring at me, head cocked. I said: “I said ‘hello.’…uh, ‘Hello.’” She nodded, and said: “There we go.” Uh, OK…super passive—aggressive, entitled behavior from someone who was 10 minutes late with no explanation or apology. Then she proceeded to do NOTHING. She asked me what the problem was so she obviously hadn’t looked at anything I had written. I explained that I had something wrong with my finger, a bad infection. She said: “I don’t know how you expect me to help when you didn’t upload a picture.” And I explained that I didn’t see an option to do that. “There was,” she said, “You just didn’t do it,” incredibly, rudely dismissive. (After the session, I saw that I had received a “check in” email that I hadn’t seen prior to the session, so maybe it was in that email, but there was no option I saw at time of booking). So I asked her: “Can I turn my camera around and show it to you?” She said: “I don’t know what you expect me to tell from looking at it.” Uh, what?? Aren’t you a doctor? What would you do with a picture then? Then she said: “Isn’t there an Urgent Care near you that you can go to?” So, why are you here on this service then?!!!? Realizing how useless she was insisting on being, I ended the call, bewildered. And she had the nerve to send out a fake “after care” notice that listed diagnoses she never actually performed. The worst part is that I contacted PlushCare, furious, to ask how I leave a review and they initially told me I could leave a review here, at the App Store or to try to just find the doctor online somewhere and review her there. So, no option to review on the app itself? Even though the doctors all have bunches of reviews and ratings? So…where are those coming from? I pushed further, and I was told that “if” I received an email within a few days, then I could leave a review on the app. There’s just no accountability for the providers they work with. I’ve had some other good experiences on the app with other doctors, but this one was so awful that with her, and the lack of accountability, I’ll never use PlushCare again.

Booked a visit with Dr. Karen Stover in July 2026 specifically to get a neurology referral. I described all my symptoms, but the referral was written with only a single minor diagnosis on it, and the receiving hospital rejected it as inadequate. When I asked for it to be corrected, Dr. Stover refused, citing lack of documentation for symptoms I had reported to her directly. PlushCare support's resolution was to tell me to "go to your other PCP." I paid for a visit that produced nothing usable, and PlushCare kept the fee.

it was a nightmare from the beginning it took about a week to get an appointment, I was lied to repeatedly to try to get to the bottom of the terms they want you to agree to things that you should never have to many different things abusive belittling humiliating harm full terms that could cause you abuse and I was lied to repeatedly about what they were by their customer service staff on the call in line try to find a make an appointment you got to know what you doing you can't just agree to anything anyone ask you have to be a complete a complete idiot people are desperate for medical care and this signing anything literally anything if you get abused you don't even have the right to sue them a lot of things involve it's a lot more than that but there it taking advantage and exploited as many other businesses are but let's focus, so took over a week to get the appointment because of the all ies in the terms, then when I proceeded to get an appointment this software crash first on the home computer twice then it crashed on the mobile phone so they canceled the appointments4 in a Rowe 1234 it was like Fred Flintstone prehistoric coordination I called in it was a disaster they try to rip me off which is normal they tried to get me to to pay all over again five times the cost I was using my medical insurance for $15 they wanted me to pay 75 to reschedule it was a ripoff scam so I got around that finally I made the appointment the fifth one went through the doctor was as usual deviance and guarded knowing that people are being barely abused this is nothing compared to the horrible abuses that I I received in the medical industry in general inconceivable this was a slap on the wrist but it was a failure it was a negative experience so I got the appointment they refused to send the prescription going to a doctor you should not automatically need a script it's a scam a script is probably not resolve your problem possibly it might be more than that the it seems to be an automatic profiteering racket, so she refused to send that the script she said she was sending it and and she lied to me she did not send the script for 36 hours finally when they sent it to the pharmacy the pharmacy was another dump place I was seven to racial discrimination they were calling me racial racially it's called ethnic intimidation race baiting using ethnic names at the pharmacy I picked the forms I had went there before they were closest but racially discriminating in abusive so was a bad experience in the pharmacy dated and send it for a day and a half which is not too bad but they lied they said they would ascend it right after the visit there's a bunch of issues involved with getting this never ever ever never consented to the pharmacy with them give it to you or mail it to when they automatically send it to the pharmacy is our million problems I'm not can explain them you'll find out just follow the advice have them send you the script or if you're in the office have them handed to you,so the script wrongthe pharmacy and the doctor combined made the script incorrectly so I was stuck with the wrong material that requested my notes office notes visit summary notes they sent me blank pages that I requested again they had me fill out a hippa form and then again failed to send me any notesit was a disaster I mean really shameful medicine today is horrific and this goes to show how bad it is it's really a lousy operation the dismissive they convalescesyou know they think will they are the patient is nothing you the lowest form shameful in totality it was like 20 different things I was very dissatisfied at the least

Dr., Matthew Britton never even made eye contact with me until the last few moments of the visit where he gave a quick smile and said goodbye. He was able to review all the issues I had in mind written down in front of me, but he was so rushed and rude. No, I don’t do this. No, I don’t do that! Big deal… I can easily find someone else who does those things for me because they’ve been with me for decades. And I understand he had no documentation from me during the visit so he has no reason to trust me, but now after having a what I call a rude and rushed conversation with me I’m spending hours getting the people who know me to give me the things I need. I know what your policies are, and I understand since I’m a physician myself, but he didn’t have to be so rude and rushed and nasty about everything! I won’t be seeing or talking to him again, and I don’t know if there’s another online telehealth person available out there to help people like me who are kind of out of the regular circle of healthcare, but I just don’t care to have the experience I had with him ever again. Maybe he should consider why he went into medicine… Was it money or was it patient care and being kind and helpful there is always a way to say no nicely… But I guess no one ever taught him how to do that.Enough said…. i’ll get what I need elsewhere and unfortunately it’ll take a lot more time… The most important thing for me to have this week is my Prolia since my bones are osteoporotic no matter how much calcium am I take? It’s not gonna matter if there’s not a drug working to help my body build bone. Just not a very nice man and I never care to see or speak to him again. Sincerely, Karen

After making an appointment and waiting for 5 hours, the appointment was cancelled with less than an hour's notice. When I called to find out the reason, a representative by the name of Elijah spoke so fast that he was unintelligible. He asked for the spelling of my name and couldn't repeat it correctly. This is a great example of why patients should NOT use PlushCare.

Dr. Robert Nelson needs to go. Hung up on me mid sentence. A joke of a provider and this is coming from a medical provider which I am myself. If I was management at this company he'd be off my team.

Poor service , will not recommend any one to join its membership.. it’s a scam basically. Charging $135 for a doctors visit without insurance and not let anybody to use there insurance to cover the visit . When ask that if I have this particular insurance policy will it cover the visit on plush care their answer is well we don’t accept this insurance it’s not in our network , they claim that we accept certain PPO but actually they don’t , cos they want patients to pay $135 for visit

Didn’t get the treatment I needed I paid $129.00 for a 5 minute call. Unacceptable and would like a full refund. Thank you,