PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I signed up for PlushCare on January 16th, 2025, for a simple appointment when my child tested positive for the flu. I am immunocompromised and needed a way to receive anti-virals when our local clinic was closed for the day. They took my insurance, ran it, and told me it was approved and my payment was going to be 25$ after insurance. I paid, had a 5 or so minute call with the assigned Doctor who sent in the medication. On February 3rd, 2025, I received an email telling me that I owed $203.06. Had I known the charge I would have refused service as this is out of hand for a 5 minute call, and would have been free with our local hospital. It was NOT disclosed, and was a surprise bill, when they state clearly they do not participate in surprise billing. PlushCare is scamming people by telling everyone their cost after insurance will be 10-20$, and then surprise billing them hundreds after the fact. They know this and are behaving this way intentionally, lying about the price after receiving insurance, and then billing weeks later after the appointment has concluded with no repercussions. After my appointment, my wife had an account setup, was told she'd owe the same amount, and then they did the exact same thing to her as well. This is a predatory practice and knowingly deceptive.

I created a new account with Plush scheduled an appointment. I waited 15 minutes on line for the doctor to log on then I received a message informing me that the doctor is unable to join and that I can reschedule. When I tried to choose a future time, it added on a 75.00 (late schedule fee). I tried calling customer service and no answer. Very disappointing.

This week I have had two appointments. Both times I joined at least 10 minutes before the appointment and the doctor didn't show. Nothing in the app gave me any information. The first time, I just went ahead and rescheduled, but now the same thing has happened. The customer care team said they would reschedule - but the new appointment never appeared. I called back and the rep wasn't able to reschedule. She said there was an insurance problem. My insurance has not changed. I asked to speak to someone for further assistance. She spoke to the IT team and no luck getting anyone to respond. So here I am with no appointment, no way to refill my prescription and I am leaving the country on Friday. I don't know what their problem is, but I am very frustrated and unhappy with the service.

Worst serve ever, do not use. Doctor never called in my medication, took me 5 calls to get the doctor to send the medication in. Then they sent the wrong medication and to the wrong pharmacy. This place should be put out of business!

Made a Telemed appointment and before I made the appointment I made sure to verify that they were In Network with Horizon BCBS of NJ and it shows they are. My carrier had declined the claim for coding issues and stating that the practice is not in network. At the present time I had asked to have the claim corrected and refiled to the carrier which they declined and I still waiting for the claim and notes to file an appeal and complaint due that their website shows that this practice is in network. They have refused to make the corrections requested by HorizonBCBS and has not provided me the claim form with the supporting notes. NEVER AGAIN WILL BE USING THIS COMPANY!!!

I had a terrible experience with PlushCare and Dr. Eleanore Bernadas. I reached out for help with flu symptoms, including a 101-degree fever, and was seeking a prescription for Tamiflu. Dr. Bernadas outright refused to prescribe it, stating that because I’m young, I didn’t need it. Instead, she told me to take ibuprofen—advice I could have gotten for free online. What makes this even worse is that I went to GoodMDs just an hour later and was prescribed Tamiflu with no issues. Clearly, Dr. Bernadas made an unnecessary judgment call that left me feeling dismissed and uncared for. Additionally, Dr. Bernadas was monotone, lacked empathy, and seemed completely indifferent to my situation. She could not have cared less about me as a patient. Spending $130 for this appointment was a complete waste, and I feel scammed. If you’re looking for compassionate or effective medical care, avoid PlushCare at all costs. This experience was a complete letdown.

Before my appointment I verified they took my insurance and inquired about the cost. They told me my visit would be $18 so I accepted an appointment. They charged me an additional $215 and the $18. This is an absolute scam of a company

Was in bed very sick. So I set up Plushcare account to have a Doctor call. Put in all my info and insurance and paid the copay. Closest appointment was 2 hours away so I waited. NEVER A CALL. Not a text or anything from a doctor. After 4 hours past it said your Physician will be unable to keep the appointment and cancelled everything. I had to fight for my refund and now apparently they set me up with monthly recurring fee which I specially checked the option of one time payment for my copay. I read the fine print. I used tele-doc and spoke to a wonderful caring doctor in 20 minutes and no money/ins hassle. DO NOT USE THIS WEBSITE .