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PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
plushcare.com
Website
plushcare.com
Category
Hospital & Emergency
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The doctor never showed up. When I tried to re-book the appointment, it asked me for an extra $75 to rebook even though it was not my fault. Finally, when I tried to cancel, it would also charge me $75. This is a scam!
Response from PlushCare Virtual Healthcare: online doctorFeb 18, 2025
Hi Elisabeth, Thank you for your feedback. We regret to hear that your experience did not meet your expectations! We appreciate that you reached out to our team and they managed to assist you. Please be assured that we will take your feedback into account as we strive for continuous improvement. If there is anything further we can assist you with, please do not hesitate to let our team know.
JJ
JJ
Got a prescription but not much else, additional bill
The visit was less than 10 minutes; the doctor asked and answered very few questions and prescribed my grandmother an antiviral with little information about its effectiveness or side effects. Further, the bill was $40, we were told that amount was confirmed with her insurance, and then we were billed another $200 a week and a half later. CVS MinuteClinic telehealth was much more helpful/personable and without a hidden extra bill.
Response from PlushCare Virtual Healthcare: online doctorFeb 14, 2025
Hi JJ, Thank you for contacting us. We sincerely apologize that you and your grandmother did not have a satisfactory experience with our services. When you schedule an appointment, we strive to provide an accurate estimate of your out-of-pocket expenses based on the information received from your insurance provider. However, please note that the final amount is determined by your insurance, and this is communicated during the appointment booking process. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us at [email protected]. Thank you for your understanding.
MW
MW
would not use this company
Two MD’s just didn’t show up to either tele health visits today. First one being Karen stover; I waited 30 min after appointment time started and she never showed up. Todd Hang, MD; I waited 54 minutes!!!! No message, nothing!!!!! Seriously disrespectful and these doctors should feel ashamed. This company is a scam.
Response from PlushCare Virtual Healthcare: online doctorFeb 14, 2025
Hi MW, Thank you for contacting us and bringing this matter to our attention. We sincerely apologize for the experience you have encountered, and we would appreciate the opportunity to investigate this further. Please reach out to us directly at [email protected] and we'll happily help!
CM
CM
don’t try this at home
i was really into this telehealth service. for years i’ve used them, until they upped the price of the non-insured appointments from 69$ to 129$. after days of trying to get into contact with someone about this, they said they sent out emails, but i must have been the only person who didn’t get one.
there are many telehealth services out there now, i recommend trying one with better practices and morals.
Response from PlushCare Virtual Healthcare: online doctorFeb 14, 2025
Hi CM, Thank you for your feedback. We apologize if you did not receive the email notification. We did send emails to all affected members, but please note that sometimes messages may end up in the Spam or Junk folders. We appreciate your input and will take it into consideration as we work on continuous improvements. If you have any further questions, please feel free to reach out to us at [email protected]. Hope you have a great weekend!
SM
Seth M.
Price of visit changed after visit
Price of visit changed after visit. I paid up front, no additional services were added, they just decided to change the original price provided.
Response from PlushCare Virtual Healthcare: online doctorFeb 7, 2025
Hi Seth, Thank you for sharing your experience with us. We regret to hear that your experience did not meet your expectations and we understand how frustrating this situation can be. When you schedule a visit with us, we provide a cost estimate based on the anticipated cost of standard services and your insurance. If you have any questions regarding your bill or cost estimate, please do not hesitate to contact us. While our membership is convenient for some it may not be for all and it is not a requirement. It is free the first 30 days and to cancel at any time! We are here to assist you in understanding your membership, billing and insurance matters at [email protected]. Please let us know if we can help!
FL
Floyd
Dr Tilden wanted Lab results to review
Dr Tilden wanted Lab results to review. I had Labs done 11/1/24 for Blood Pressure Meds through my primary Physician. I sent these results to Dr Tindel and was responded "the labs must be less than 3 months old". So these labs was 48 hours past 3 months. I refuse to pay another Co Pay of $30 for Dr appointment and another $160 on labs. I selected PlushCare for convenience, because my primary is booked and difficult to make appointment.
I have decided to go through my primary physician for a weight loss program. I feel PlushCare is a scam to try to get more money from people
Response from PlushCare Virtual Healthcare: online doctorFeb 7, 2025
Hi Floyd, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. Our policy requires lab results to be within 3-month timeframe to ensure that we provide the most accurate and up-to-date care for our patients.We will be happy to investigate further, feel free to reach out directly via [email protected].
MW
MALACHi W.
Got diagnosed by an online doctor who…
Got diagnosed by an online doctor who gave me medication that didn’t help but make my ringworm infection worse! And they didnt want to offer a refund for the visit like they stated online. Terrible service and doctor didn’t know what he was doing! Never again!
Response from PlushCare Virtual Healthcare: online doctorFeb 5, 2025
Hi, Thank you for contacting us and bringing this matter to our attention. We apologize for the experience you have had, and we would appreciate the opportunity to connect with you for a more in-depth investigation. Please feel free to reach out to us directly at [email protected].
AA
A A.
zero stars
If I could give zero stars, I would. They immediately charged my credit card $75 without any services being rendered. I called, canceled immediately, they reluctantly refunded my $75. I explained I did not want anything further. Two months later I noticed the same company was charging my credit card $19.99 month. Called my bank to dispute and called plushcare to ask them why they are charging my card. They said I was automatically enrolled in a subscription that I never signed up for. This company is a total scam. Go directly to your doctors not this place.
Response from PlushCare Virtual Healthcare: online doctorFeb 5, 2025
Hi AA, Thank you for sharing your experience with us. We apologize that it did not meet your expectations. The $75 fee typically applies as a no-show fee or for late cancellations/rescheduling when an appointment is canceled or rescheduled within two hours of the scheduled time. Additionally, please note that when you book your first appointment, you are automatically enrolled in our membership program, which is complimentary for the first 30 days. This program allows us to provide our patients with exceptional telehealth services, including same or next-day appointments, access to some of the leading doctors nationwide, and innovative digital health features such as in-app messaging. We communicate details about the membership in several ways: 1. A membership tab is available at the top of our website, www.plushcare.com. 2. When booking your first appointment, you will see a summary of the membership costs. 3. Our welcome email, titled "Welcome to PlushCare," outlines the benefits of the membership. Please reach out to us with any questions at [email protected], we're happy to answer any questions!
