PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Doctor No Showed after waiting 35 minutes.

The scheduled doctor never came online; I received a message after 20 min promising I would not be charged $129; of course, the next day, I checked my bank account, and yes, I was charged. After a few emails, I found out they never closed my account. The same day, I was told my refund had been issued. After a few days, I contacted them again, asking for proof of a refund, which shows the refund was processed on the third day, not the next day. One more note: I would never have contacted them if I could afford insurance. So now I'm out $129 for God knows how long with no money to use another service.

Unresponsive! You’re inundated with emails touting the customer service and their availability to ask question…..but they never answer them. You’re requests/question are forwarded, apparently to a black hole. I had an appointment with a doctor within 2 hours of signing up. Since then…..nothing progressing on filling a prescription.

Stupid nonsense. Cannot get certainty that insurance will be accepted even though it is one of the selections in drop down menu. Charging out of pocket costs even though I have insurance. Told maybe they will reimburse on Monday if insurance covers. How do you not know that now? Stupid nonsense and really bad system model. Greedy people don't give a shit about health. Stupid nonsense.

BEWARE AND PLEASE READ: If I could give this Plushcare company a -5 star review I would. Once you agree to see a doctor they will hide a membership fee in fine print that they don’t tell you about and they automatically charge your credit card every month. By the time you figure this out and try to cancel it is an impossible task. They give you the runaround on the phone and you can’t cancel on website. Go see how many complaints this company has on BBB website. It’s outrageous!!!

Wasted well over 2 hours of my time to have a doctor cancel appointment claiming treatment I was seeking was banned which is not truthful as I joined because of others in my community reporting favorable outcomes. The appointment was cancelled , Plushcare didn't bother returning my call , no explanation just a complete waste. No customer service or concern for their patients. Do not bother. I waa so hopeful based upon reports from my local friends but couldn't. Have been treated worse by a healthcare provider.

They will not provide a simple one time billing charge ! The customer service will never reply or explain the high billing for one visit ! For that reason do not use this service! nEVER Any once they have your credit card number ! They will never display billing cost even for one visit

Terrible business model. Lots of hidden fees. No up front communication regarding services. Worst customer service. App was not working when trying to cancel. Needed a single teledoc medical service and ended up with months of billing on a subscription never intended on signing. Read contract in full before scheduling. Dr. was very unhelpful and gave me wrong prescription. Go with a different company.