PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

This is a scam! They will not cancel despite several requests. They will continuously take money with out any exchange of goods or services.

Stole $75 from me. Charged me a no show fee for an appointment where I sat on the call for 20 minutes waiting for the doctor to log on and they never did. A message popped up telling me I could reschedule the appointment for free, which I did. But then, I received an email informing me I had missed my appointment and that I would be charged. I have emailed customer service about this twice and received no response. In app messaging hasn't responded to me either. If this isn't resolved in the next day or so, I will be issuing a chargeback with my bank and cancelling my subscription.

Cesar Duque pretended he didn't know what he was prescribing me. It was an antidepressant that can have weight loss side effects. He flat out lied when I asked what class of drug this was. Duque said, "I don't know." Anything to make the commission, even IF IT BREAKS LAWS BY LYING TO PATIENTS AND FEIGNING IGNORANCE. Antidepressants / SSRIs can have psychotic effects on me. I can't believe this no ethics doctor lied to me about this POTENTIALLY DANGEROUS class of drugs. He should not have his license! I am not depressed or suffering the symptoms that would have merited SSRIs. Another doctor immediately dismissed me as a patient as a no show AND CHARGED ME when I was told I didn't have to meet with him due to the outrageous behavior of PlushCare's first doctor. Apparently, I did. The second doctor is a pediatrician!!! He does not have working knowledge of GLP-1s for adults. I was done. An absolute sh*t show of a company that should not be operating and hires the worst of the worst doctors and then defends their behaviors. This is an unacceptable sleazy scam site.

My service membership was cancelled after one appointment. The company continued to charge me for membership and stated they had no record of charging me. My bank pulled up for records for 2 years worth of membership charges that they refused to refund me. Disputed by my bank. This plushcare billing person told me that he has had other customers with the same issue. He requested a summary but plushcare has denied my refund. Do not use this service. It’s a scam.

I've had three online consultations with doctors on PlushCare. One was great and very helpful. The other two were very dismissive. One, in particular, totally brushed aside my serious and real problems with internal inflammation and mold toxins that I'd been experiencing. The PlushCare website also makes it hard to leave a direct review of the doctors themselves.

Plush Care has abysmal customer service. The communication between the physicians and the Plush staff is almost non-existent. The doctor will tell you one thing during the appointment, but the staff will not adhere to what the doctor advises. Instead of making the process easier, their interference causes unnecessary delays and obstacles.

I was very disappointed in the whole interaction would not recommend this to anyone. I had scheduled an appointment and waited on the call for the Provider to arrive for 20 minutes before then calling the help line. I selected the option to be called back when someone was available to talk, and then when I received a call back the person on the other line said “stop acting like a little b****” and hung up the phone. It says that calls are recorded and monitored for training purposes, and if that’s the case I feel like some sort of report should be made about the person that called me. I then called back and waited to talk to someone and explained the situation and what had happened and had them cancel my membership, that person was helpful and did her job her job well. I am very disappointed in PlushCare and their team, and I am appalled that that happened on a recorded line and was the kind of transaction between a patient and a staff member.

I made an appointment with a highly rated dermatologist and filled out the information asked for in advance, including pictures of the affected area. Doctor logged in with a terrible connection, and had a hard time communicating throughout the appointment. She also appeared as disinterested in the appointment as any doctor I've ever had. I did the best I could to work through the bad connection, doctor clearly never looked at the pictures uploaded, or the description of the problem etc., even though communication was so challenging. There were problems with the resulting prescription, and customer care reached out and asked again "where is the affected area?" Due to it being my face, I have to make another appointment? And, when I asked if the previous appointment was still going to be charged to my account, seeing as if may as well have not happened at all, I suddenly got radio silence from the email that was previously so responsive. I've sent two emails with requests for clarification, and received no response at all. A waste of time, a waste of money, and a waste of energy. Go somewhere else.