PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

THE PLATFORM IS EASY TO NAVIGATE AND GIVES LOTS OF OPTION TO CHOOSE A DOCTOR. MY DOCTOR WAS VERY INFORMATIVE AND SEEMS TO CARE ABOUT HER PT'S. THE ONE ANNOYING DOWNFALL OF PLUSH CARE, IS THE SIMPLE FACT THAT THERE IS NO LIVE PERSON FOR COMMUNICATION AND THE NUMBER LISTED IS NOT ACCURATE.

Still taking the tesslon pearls for cough. I’ve completed the prednisone treatment. My inner ears are still congested and continuing to cough. Hopefully meds are continuing to work?

4⭐️ because nobody’s perfect.

I was charged $129 for a phone visit. When time came, I hit the link. Safari told me it could not connect. Then they charged me a $75 now show fee! They are impossible to get in touch with. Their answering system has a recording saying calls are answered within 6 minutes. I'm still waiting to set this straight at 25 minutes. (later in the day....) Someone finally took my call. She was able to do away with the $75 charge, made a quick appointment and then waited with me on the phone to ensure the doctor got the message. Dr. Counts was very thorough. I'm happy now. Raising it to 4 stars.

I have had a great experience with PlushCare. Dr. Britton has been amazing and he has set up a treatment plan for my hypertension, high blood pressure, and diabetes that I feel confident in. The only issues I have had were in regards to prescription changes and the absence of a physical location. I requested a minor prescription for a glucose monitor right after my appointment but the customer care told me I needed to pay for an entire appointment in order to talk to the doctor or make any changes. I also was able to receive some free and reduced cost medications but the manufacturer would only ship to a physical doctor's office. Other than these minor issues, I have really been satisfied with the quality of care that Dr. Britton has provided. I also like that I can view all of my appointments, prescriptions, and summaries from the app and web app.

Great experience with staff and physician.

Helpful and happy

The experience with the physician was splendid. He was professional, courteous and thorough. HOWEVER, I signed up for an appointment, but received a message that I needed to install the app. When I did, it did not know I had an appointment and made me make another. I logged out and back in and both appointments showed up. As a courtesy, I cancelled the second appointment, but will still billed no questions or explanation allowed.