PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Update as of 6-9-25: Extremely unprofessional billing and customer service. PlushCare’s system confirmed my doctor was in-network when I registered. I had three visits — two were covered by insurance, and one mysteriously wasn’t, despite using the same doctor and insurance. Their billing department made a mistake with my insurance policy number (two digits missing), yet instead of taking responsibility, they sent me a $160 bill with zero explanation. I had to do all the legwork to find the issue myself. Their response? "Not our problem." Disgraceful. Great doctors, but a terrible, careless billing department that will leave you with surprise charges and no help. Avoid this service unless you’re okay paying out-of-pocket for their mistakes. I’m taking this to my lawyer and sharing my experience publicly. 5-20-25 Update on my previous review: The doctors are very good. Having a problem with billing being done properly. For the first time in 20 years, having my insurance, it’s the first and only time that my regular doctor’s visit didn’t get covered, and PlushCare just charged me $160 and wants me to fix the issue. Maybe I don’t understand something, but in over 20 years having my insurance and getting all kinds of doctors' visits and procedures, not even 1 did I have to deal with billing or insurance company issues. Otherwise service is good and very convenient. Will update my review based on the situation's development

Horrific experience.do not recommend

I signed up for a virtual visit because they advertised that they would offer a full refund if they couldn’t treat me. I have been having major panic, anxiety and trouble sleeping for the last few months. The call had major interference and the dr spent about 2.5 min with me prescribed me an antihistamine and that was it. I requested a refund as I didn’t feel that was adequate service or care. Of course they denied the request. I saw there are settling a class action lawsuit. Scammy money grabby company. Stay away.

This is the most unprofessional place of business I have ever visited. They advertise compassionate care for hundreds of conditions, but when it comes time to meet with the provider, the first thing out of her mouth was "What do you want me to do about it?" I don't know, maybe your job would be a nice start! I have spent months and month trying to get a doctor to listen to my symptoms with no luck, which is why I tried telehealth, only for her to talk down to me about not going to an in person doctor and continuously asking what I wanted her to do for me. Had she let me get a word in, I would have explained why I was on telehealth vs an in person doctor. How that woman has a job in healthcare is mind blowing to me. Be aware they only care about $$$$, they don't care about your needs. RUN VERY FAR FROM THIS COMPANY!

I had a terrible experience with PlushCare's billing practices. After a telehealth visit in August 2024, they contacted me asking for immediate payment, which I made. Later, I followed up with my insurance provider to confirm coverage, and they sent me an Explanation of Benefits (EOB) proving they had paid PlushCare the full amount for the visit. So at this point, PlushCare has been paid twice—once by me, and once by my insurance. Despite multiple emails and providing the EOB as evidence, PlushCare has not refunded me. I’ve been requesting a refund since February 2024, and each time I contact them, I get the same generic response: “We’re working on it.” It’s now been months with no resolution, no updates, and no accountability. This isn’t just slow service—it’s borderline unethical to withhold money that doesn’t belong to them. Consumers deserve better from a healthcare provider. Until PlushCare improves its customer service and billing transparency, I do not recommend them to anyone. I’ve also filed a formal complaint with the California Department of Consumer Affairs about their business practices.

Thought I would give virtual care a shot. I made an appointment and waited online. 15 mins after my appointment was supposed to start I received an email saying they were running behind and my appointment needed to be rescheduled...yet they still charged me. You know what they say, you never get a second chance to make a first impression...another garbage virtual "healthcare" company.

Absolutely terrible!!!!!! I needed an antibiotic asap, scheduled an 8:45 am appt and was diagnosed right away. The DR told me she was sending my prescription (as we spoke) to the pharmacy by my hotel so I could get it when they opened. NOPE! Still hasnt been called over, I called the customer "service" line and she told me the DR has 12 hours to respond. Now I'm leaving the area for the entire day and cannot get my prescription IF it ever gets called in.

Continue to charge my card for months even after canceling my subscription in June 2024 unfortunately, my error I did not catch it on my credit card statement for several months and then when I called would not refund the money saying someone named Matt was using my card and it’s not their fault he was in their system But continue to use my card. I think it’s just a scam. Sounds like this happens to a lot of people and theycontinued to charge my card for months, second time i caught it was in December 2024 Called once again said they would cancel and stop charging unfortunately they continue to charge still fighting it to this day. Absolutely ridiculous. Customer service and pitiful should not even be open for business