PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Extremely disappointed in this awful service. I used it for the first time today and hours later cancelled my membership. First, the good: the doctor I spoke with was lovely. She listened and was helpful, so good on her. BUT-- she submitted a prescription for me to CVS. I went to pick it up, and CVS's entire pharmacy system was down, so there was no way for me to get it. I came home, looked up the Customer Service phone number for Plushcare, and called it hoping to get the prescription transferred to another pharmacy. Guess what you get when you call them? NOT Customer service, that's for damn sure. No, you get recorded messages about other services and products they want to sell you. Then, when you run out of patience with that b.s., and press "0" endlessly, you actually get a human. But not so fast -- this person is not there to, and has absolutely no intention of actually helping you. They are simply a live version of the previous ad. The woman I "spoke" to, (and I use that phrase loosely), literally would NOT shut up. It was like trying to communicate with a (stupid) robot. I finally hung up on her and used the contact form which advises they'll get back to you in "2-3 days." WTAF. I'd say you get what you pay for, but it's not like this service is cheap. Absolute shame on them!

I visited PlushCare’s website to schedule an appointment regarding weight-loss medication. The site stated that the consultation would be a $30 copay with insurance, plus a free trial membership ($19.99/month afterward). Based on this information, I proceeded to schedule a same-day appointment. The appointment lasted no more than 10 minutes, and I was informed that I would need bloodwork and a follow-up appointment before possibly receiving a prescription. At that point, I decided it would be more practical to follow up in person with my primary care provider. Immediately after the appointment, I was charged $105 twice (total $210) instead of the advertised $30 copay. When I contacted customer service, I was told that the appointment cost $250 and that I needed to submit it through insurance — information that was not clearly disclosed at any point while signing up, scheduling, or meeting with the provider. I also saw that patients without insurance pay approximately $129, so being charged more than that while using insurance is extremely concerning. This experience felt misleading and non-transparent, and I would not have scheduled the appointment had accurate pricing been clearly presented.

What a nasty doctor. Dressed unprofessionally, gave unprofessional remarks. Literally said I should start saving to afford a visit to an ENT. Well yeah, great idea. However, do you know my financial situation or who I am providing for? No you don’t. The folks working at McDonald’s are more professional than the doctor that I saw.

Don’t bother with this place. You are wasting your time and money. I’d personally qualify them as borderline fraud. They are happy to provide no care and collect your appointment money.

Took mw money but refuse to give me a prescription because I'm from the UK and don't have a US passport. But still allowed me to pay and then get told that. I want a full refund immediately

Very poor web site and app functionality. Limited features in both, impossible to manager children on parent’s account. Customer service & medical support (for Rx, Prior Authorization, billing, insurance co issues, web site problems) is slow and terrible. Requires multiple contacts without any resolution and a complete waste of time.

I scheduled three appointments in one day through PlushCare, and every single one failed because the doctors either no-showed or canceled last minute. The first doctor never showed up, even after I waited for 20 minutes. I rescheduled for later that day — the second doctor also didn’t show up. I tried a third time, and that doctor canceled right before the appointment without any explanation or message. By the end of the day, I had wasted hours waiting and rescheduling, paid $120 for nothing, and received no medical care at all. What makes this worse is the one-sided responsibility: patients get constant reminders to show up and be on time, but the doctors apparently can no-show with no accountability or communication. It’s incredibly frustrating and humiliating to have your time and health treated like it doesn’t matter. PlushCare may have an appealing idea — convenient virtual healthcare — but the execution is terrible. If the doctors don’t actually show up for scheduled appointments, the whole system fails. Until they fix these reliability and communication issues, I would strongly discourage anyone from subscribing or using this service.

Buyer Beware!!! This is a shady and fraudulent company. They let you book an initial appointment without making it clear you are signing up to pay $20 per month indefinitely. They never send notices they are collecting this money nor do they send receipts. You can find this info on the website but they hide it and make it hard to find before committing to the appointment and service. I wonder how many patients they are collecting $20 per month from who are unaware? A truly unethical company that needs to be sued!