PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

3.82,718 reviews
Hospital & Emergency
2261 Market Street STE 22930, San Francisco, California

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PlushCare Virtual Healthcare: online doctor

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About PlushCare Virtual Healthcare: online doctor

Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.

PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: plushcare.com
Website: plushcare.com
Category: Hospital & Emergency
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushCare Virtual Healthcare: online doctor reviews

Showing 733 reviews with 1 star · Clear filters

Levitchi
Feb 14, 2026
A mockery type of firm
A mockery type of firm. Doctor Quang Huynh stated one thing then when asked to provide further explanations, backed up and pushed to see another doctor. I will never use their service.
Response from PlushCare Virtual Healthcare: online doctorFeb 16, 2026
Hello, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Anonymous
Feb 13, 2026
Fraudulent company
Fraudulent company. Falsely charged me nearly $40 for a cancelled visit and "free" trial. 1/5. Had to dispute transactions. Do not use.
Response from PlushCare Virtual Healthcare: online doctorFeb 16, 2026
Hello, Thanks for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
Sylvia
Feb 12, 2026
I GIVE PLUSHCARE A BIG ZERO
Everything went wrong.First the doctor did not show up to my available opened window and said that I did not come to the appointment. So they rebooked me for a later time. This time I had to switch browsers to match the doctors. I did. I finally saw the doctor at the alloted time and he quickly told me he could not really see me because he was in a different state!!!Are you kidding me??? I give Plushcare a BIG ZERO!
Response from PlushCare Virtual Healthcare: online doctorFeb 16, 2026
Hi Sylvia, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Monika G.
Feb 6, 2026
What a let down.
I had dig deep for the courage to seek help. Then even more to schedule the appointment and show up (yes, even virtually was very difficult for me). Just to have the Sunnie Wang not show up then be told sorry the dr. was running late and we have to reschedule or cancel. Running late? No, the dr. did not show. I waited in the call for 45 minutes. Then thought how harmful is this to someone? To finally reach out for help only to be ignored. Shame on that dr. and on plushcare.
Response from PlushCare Virtual Healthcare: online doctorFeb 11, 2026
Hi Monika, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had. We'll be sure to consider your feedback as we continue to make improvements! Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
Meghan P.
Feb 5, 2026
$$20 turns to $200
They don’t mention, even after asking that a doctors appointment is required every single month! After three in the first. So be prepared for month(whatever your insurance is) 1 to be hundreds, each month after to be over a hundred plus cost of meds. Insane.
Response from PlushCare Virtual Healthcare: online doctorFeb 6, 2026
Hi Meghan, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We'll be sure to consider your feedback as we continue to make improvements!
Ivan S.
Jan 28, 2026
No expertise, quick money suckers
0 expertise from the doctor, explained my situation giving a couple of thought they say yes that what it looks like, the 129.99$ call ends in 5 minutes.
Response from PlushCare Virtual Healthcare: online doctorJan 29, 2026
Hi Ivan, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Stephen M.
Jan 26, 2026
The doctor was UNinterested in…
The doctor was UNinterested in discussing my ED needs . She refused to consider my recent blood work Appointment was a $20 waste of time and a bait and switch:
Response from PlushCare Virtual Healthcare: online doctorJan 26, 2026
Hi Stephen, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Christopher
Jan 22, 2026
My experience with Plus Care was…
My experience with Plus Care was extremely disappointing. Both doctors ran over 40 minutes late and ultimately canceled my appointments. On top of that, I was charged three separate times and then placed on hold for over an hour just to get my money back—only to never receive a callback. This company claims to value patients’ time, yet keeps you waiting indefinitely and can’t even follow up to resolve billing issues. Completely unprofessional. I will not be returning. 0/5.
Response from PlushCare Virtual Healthcare: online doctorJan 23, 2026
Hi Christopher, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].

PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

About PlushCare Virtual Healthcare: online doctor

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The doctor was UNinterested in…

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