Yuo-Sheng W.
The video is cute but I was really…
Update 12/16/25: I appreciated the follow up from the company and that they were quick to issue a refund due to my dissatisfaction with the content of video. I am giving them 4 stars instead of the 2 for quick response and how they handled the situation. First Review: The video is cute but I was really hoping there was more content and an actual episode. I kept looking around online to see if I could see a full video and I just thought there were none because they didn’t want to show the whole video so others didn’t copy it. But I guess every video that I did see was the full video. The entire video was just the intro and the short clip of Bluey saying the personalized message that I wrote. I think it’s a lot of money for the content that you’re getting.
Response from PlusCup – Personalized Videos for Kids & AdultsDec 16, 2025
Hi Yuo, Thank you for sharing your feedback, we truly appreciate you taking the time to explain your experience. To clarify, we do include an example of the exact type and length of the video on our website, and we never state that we provide a full episode. Due to legal limitations, we are only able to create short, personalized character-style messages, not full episodes. The value of the video is in the custom personalization (name, message, and delivery in the character’s style), not in episode-length content. That said, we completely understand that expectations can differ, and your satisfaction is very important to us. As stated in our policy, if a customer is not satisfied, we are happy to help, which is why we have already issued you a full refund. We receive a large amount of positive feedback and videos from parents showing how much their children love and react to these messages. These videos are designed for kids, and their joy and excitement is the heart of what we do, even if, as adults, it may feel short. Thank you again for your honesty, and we wish you and your family all the best. — The PlusCup Team