PlusCup – Personalized Videos for Kids & AdultsReviews of pluscup.com

Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026

Hi Khan, Thank you for taking the time to share your feedback, we’re truly sorry for the frustration this caused, especially with it being your daughter’s birthday. We’d like to clarify a few important points transparently. The video was completed and sent to the email address provided at checkout within the promised timeframe. Unfortunately, the email address ending with @dmcc.ee was not receiving our messages, which delayed delivery beyond our control. When you contacted us, it also took additional time to locate the order because the billing name was entered only as “Khlan”, without a full name, and we receive a very high volume of emails daily, which can sometimes slow down responses. That said, we fully acknowledge our mistake at the end of the video where the wrong name was shown. This was an editing oversight, and we sincerely apologize for that. As soon as it was brought to our attention, we were ready to correct it immediately. We understand how disappointing this experience must have been, and we’re truly sorry it didn’t meet your expectations on such an important day. Your feedback helps us improve, and we appreciate you bringing this to our attention. PlusCup Team

Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026

Hi White, Hi, thank you so much for your feedback, and we’re glad to hear you loved the fast delivery! Just to clarify, the sound cutting out when the mom takes the radio was done on purpose as a playful, funny moment in the scene. That said, we completely understand that it can feel noticeable or distracting. We’re more than happy to edit that part and keep the audio continuous if you prefer, just send us a quick email and we’ll take care of it right away. Thanks again for your review and for pointing this out, we really appreciate it! PlusCup Team

Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026

Hi Danielle, thank you for sharing your feedback. We’d like to clarify the situation for transparency. After receiving your pronunciation guide and voice recording, we revised the video and sent you the updated version. You later replied by email confirming that the pronunciation was correct and that the video was perfect. We’re truly sorry this experience was frustrating, and we never want any customer to feel unheard. We appreciate your feedback and wish you and your daughter all the best. PlusCup Team