sophia S.
We couldn’t air play it on the TV for…
We couldn’t air play it on the TV for my niece to view it which was the whole point. Extremely disappointed especially because she lives 1200 miles away and this was the inly special thing we could do together to celebrate her 5 th birthday.
Response from PlusCup – Personalized Videos for Kids & AdultsMar 8, 2026
Hi Sophia, We’re so sorry to hear that, and we truly understand how important it was for you to share that moment with your niece on her 5th birthday. The video can be downloaded from the email first, then played on a TV in several ways. The easiest options are casting or AirPlay from a phone, using an HDMI cable from a laptop, or copying the video to a USB drive and plugging it into the TV. Sometimes AirPlay may not work depending on the TV or phone settings, but the video itself should still play normally once it’s downloaded. If you’d like, please reply to our email and we can resend the download link to make sure you have it again. We’re happy to help you get it working so your niece can enjoy her special video. Thank you, PlusCup Team.



