PlungeAt Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
Showing 355 reviews with 5 stars · Clear filters
Krystal
Quick and easy. Great customer service
Response from PlungeJun 1, 2026
Hi Krystal, thank you so much for the 5-star review! We are thrilled to hear that you found the process quick and easy, and that our team provided great customer service. Welcome to the Plunge family!
David
Everything was great from the research to the questions all the way thru the order. Now just can’t wait for my first Plunge
Response from PlungeJun 1, 2026
Hi David, thank you for the 5-star review! We're so glad to hear that your experience from research to ordering was seamless. The anticipation is the best part—we can't wait for you to take your first official Plunge! Welcome to the family.
Ben T.
Excellent service, response time, and attention to detail by customer representative Oscar.
Response from PlungeJun 1, 2026
Hi Ben, thank you so much for highlighting your experience! We pride ourselves on fast, detailed support, and we'll be sure to pass your kind words along to Oscar. Happy Plunging!
Michael G.
I am 100% disabled veteran! I have never plunged in my life my Dr suggested it might help to try a cold plunge for my back shoulders and knee conditions! I was very lucky and was able to speak with Kolby from customer support! He and the entire management staff have been extremely helpful in getting me started on my cold plunge journey! I couldn’t be more thankful and more impressed with the company!
Response from PlungeJun 1, 2026
Thank you for your service, Michael, and for sharing your story with us! We are incredibly honored to be a part of your wellness journey. It’s wonderful to hear that Kolby and our management team took great care of you. Happy Plunging!
William H.
Customer service has been outstanding. The Memorial Day sale solidify the purchase and can’t wait for the tub! All around experience so far is 10/10!
Response from PlungeJun 1, 2026
Hi William, thank you for the 10/10 review! We are so glad our team and the Memorial Day sale helped make your decision easy. You're going to love your new tub—get ready for an amazing plunging routine!
Avir A.
I bought the Regular Sauna, sales process was very good and streamlined. Jonathan in sales help me set up the order and arranged the 24 month 0% financing for me, also arranged delivery and was very helpful in giving me the necessary info to use the sauna. Delivery was on time and the crate was packed well on inspection. I did have some issues uncrating the sauna, mainly stripped screws, and also some parts were stamped incorrectly which made the build somewhat tricky. I reached out to Jonathan who put me in contact with Caitlin in customer service right away, she promptly took care of the issue and made everything right. I’m very pleased with the sauna so far and especially with Caitlin in customer service for her excellent handling of the issue.
Response from PlungeJun 1, 2026
"Hi Avir, thank you for sharing your detailed experience with our Regular Sauna! While we're sorry to hear about the tricky build and stripped screws, we're incredibly proud of how Jonathan and Caitlin teamed up to make it right for you. Enjoy your new sauna! Stay Sweaty!
Brian H.
I've been using a Plunge for several months now, and cold plunging has become one of my favorite wellness habits. It has helped me with recovery, energy, mental clarity, and overall consistency in my health routine. I also purchased a Plunge sauna, and together they've become a regular part of my week. Recently, I experienced an issue with my Plunge chiller. While the process took some discussion and review, the Plunge team ultimately stepped up, listened to my concerns, and worked with me to find a resolution. That's what stood out to me the most. Any company can look great when everything is working perfectly, but you really learn about a company when something goes wrong. I appreciate that the team took the time to review my situation and make things right. Their willingness to stand behind their customers gave me confidence in the brand. Overall, I've had a positive experience with Plunge, and I'm looking forward to getting back to my daily cold plunges.
Response from PlungeJun 1, 2026
Hi Brian, thank you for this thoughtful review. You hit the nail on the head—how a company handles things when they go wrong is what truly matters. We are so glad our team could listen, step up, and resolve your chiller issue. Thank you for your continued confidence in us, and happy plunging!
Adam G.
Exceptional product. Customer service and repair processes are improving, thank goodness, b/c it's a good product.
Response from PlungeJun 1, 2026
Hi Adam, thank you for the 5 stars! We appreciate your honest feedback. We are working hard every day to level up our customer service and repair workflows, and we're glad you're noticing the improvements. Thanks for sticking with us!