PlungeReviews of plunge.com

I spent approximately $10,000 on this system because I wanted a high-quality product that would last. There were much cheaper options available, but I believed paying a premium would mean receiving a better product and dependable support. Unfortunately, that has not been my experience. The unit was delivered near the end of summer 2024, so I did not have an opportunity to install and use it until 2025. Once I began using it, I encountered several problems. I contacted customer support and attempted to troubleshoot the issues, but we were never able to reach a resolution. I followed up again in the spring of 2026, and since then, my calls and support requests have gone unanswered. The company states that it responds within 24 to 48 hours, but that has not been the case for me. My biggest complaint is not simply that the system broke. Products sometimes have problems, and I understand that. The real issue is that when something goes wrong, there appears to be no reliable service or support available. This is not a standard appliance that can easily be repaired by a local plumber or technician. Without assistance from the manufacturer, the customer is essentially stuck with an extremely expensive plastic tub that cannot be properly used. At this point, I may be forced to purchase an entirely new system—not because this one cannot necessarily be repaired, but because the company will not respond or help me determine what is wrong. Before purchasing, understand that the true value of a premium product is not only the product itself, but the service available when something goes wrong. Based on my experience, I cannot recommend spending buying the plunge all in one cold plunge. There are many competing products available, including less expensive options, from companies that may provide more dependable customer support.

I cannot recommend Plunge based on my experience. The chiller has developed a major leak multiple times, specifically after water changes and once the cooling cycle begins. The amount of water lost is substantial, and the leak appears to originate from somewhere inside the unit, making it extremely difficult to diagnose or repair. What makes this even more frustrating is that this is not an isolated incident. The exact same problem has happened repeatedly. I’ve spent countless hours draining the tub, inspecting connections, disassembling components, and attempting various fixes, only to have the leak return again. At one point, the unit sat unused for weeks before it randomly stopped leaking, which suggests there may be a deeper design or quality-control issue. Customer support has been disappointing and has not provided a clear or permanent solution. For a premium product at this price point, I expected far better reliability and much stronger technical support. When the system works, the cold plunge itself is great. Unfortunately, reliability is what matters most, and repeatedly dealing with major leaks has turned what should be a wellness product into a recurring maintenance headache. Until Plunge addresses these issues, I would strongly caution prospective buyers to do their research before purchasing.

insanely terrible return / cancellation policy for a consumer brand

I bought a Plunge XL with a Pro Chiller and chose Plunge specifically because it's marketed as a top-tier brand. My experience has been the opposite. Before purchasing, I explained that the unit would go in my garage and described the conditions in detail. I was told it would work there. It never has. The original chiller failed within a few months. The warranty replacement they sent arrived used and visibly damaged — I asked why and never got an answer. Then came persistent water-quality problems, and a maintenance kit didn't fix them. To rule out my environment, I insulated my garage attic, insulated the garage doors, and installed a dedicated AC unit just for the plunge. The problems continued, and now the unit leaks. A representative told me that if the last repair attempt didn't work, I could return the unit by phone. When it didn't and I called, Plunge refused any return or refund — the only reason given was that the unit is now out of warranty, even though the failures started while it was still covered. Their single offer was 40% off another chiller, meaning I'd have to spend more money to fix a product that never worked as sold. For the price and the reputation, I expected far better — from the product and from the support. I can't recommend Plunge based on this experience.

Love the product when it works but they make you jump through hoops to get it fixed. I've had my plunge almost a year but only been able to use it for about 5 month worst customer service experience I've had with any company and for a product that costs this much that just shouldn't be the case I would buy from a different company if you have issues they have no desire to help

They haven't gotten my plunge installed, and there is no ETA for when they will.

When my chiller stopped working, I contacted the company at the end of March 2026.. After lengthy email communications during which I had to send multiple copies of videos showing the defect, I was contacted that I had to send more videos to a different company to see if it was under warranty. Finally, the last week of May I received a new chiller. The huge box. was delivered FedEx, and left on my front porch by the delivery driver. The box weighs over 170 pounds. I have received no help whatsoever with set up of the new chiller or removal of the broken one despite many attempts requesting help.

not able to reach anyone on the phone. was sent a wrong item.