PlungeReviews of plunge.com

I had some issues with my two units: 1 stopped working after about 6 months, the other shortly after. The company contacted me and provided solutions and help. Still working through getting things resolved, but it's looking promising! Will keep you posted.

I’ve had my plunge for a few years and it’s become a staple in my routine. I use it pretty consistently to assist with a back injury/ maintenance and also post gym. Some mornings I’ll dip first thing in the am to wake me up. I’ve noticed a difference and I’m glad I purchased the plunge with its easy operation and cleaning schedule. The app is great to get my tub ready for use whenever I need it. Customer service is always readily available and assist me with whatever I need and are great at following up to make sure my issue is resolved.

We enjoy our sauna and cold plunge.

Great help with choosing the right item for me

This is an update on a previous post. After being contacted by Brian Shannon from the Plunge Repair Team, he personally guided the necessary steps to get a new chiller sent to our home. When that didn't resolve all the problems, he arranged for a technician to come out several times until all the issues were resolved. I am happy to report that our Plunge is now up and running and am grateful that we were able to resolve these issues. It has restored my faith in this company and feel that through this process, the owners of Plunge listened to the concerns and did whatever they had to do to resolve them. Thank you Brian for your patience and understanding through this process and for addressing my concerns in a professional manner. We are once again able to enjoy the benefits of our investment. Thank you.

I just want to say my buying experience with Plunge and my installation experience with my new mini-Sauna went GREAT! Plunge was proactively in touch with me about shipping, the installation, etc. Plunge Install, the people who were going to actually build and install it (different people delivered it) were also super responsive and really took care of me. It was an outdoor installation and we've had so much it had to be rescheduled a couple of times and they were SO polite and responsive, it was great. Then, even today, when they installed it, rain was predicted (again). But Plunge Intall (Gio) found a 2 hour window during which it didn't rain and they made it happen. They even helped one of my employees set up the Plunge app, and showed us how to use the app and explained the manually operating elements of the sauna. It was GREAT! Thank you Plunge and Plunge Install!

Great site, easy to navigate, order, and complete the cycle!

Updated Review (5 Stars) After posting my original review, I was contacted directly by Ron, Director of Manufacturing and Logistics at Plunge. To his credit, he immediately took ownership of the situation and personally investigated what had gone wrong. The issue was ultimately traced to the final-mile delivery provider, where communication had completely broken down and my Plunge had been sitting at a local terminal without movement or updates. Rather than simply apologizing, Ron and his team took action. They arranged for an alternative carrier to retrieve the unit from the terminal and complete the delivery process. My Plunge is now scheduled for delivery tomorrow. What impressed me even more was that Ron also addressed an entirely separate issue involving my previous Plunge unit. I had been trying to get assistance with that unit for quite some time. Ron offered to help troubleshoot the problem, provide replacement parts at no cost, and work with me to get the unit functioning again. The reason I am updating this review is because companies are not judged solely by whether problems occur - problems happen in every business. What matters is how a company responds when things go wrong. My initial experience with delivery and support was frustrating and disappointing. However, once the issue reached the right people within the organization, the response was exceptional. Ron and his team demonstrated accountability, urgency, and a genuine commitment to customer satisfaction. I also want to recognize the sales team, who were professional, responsive, and helpful throughout the purchasing process. Based on the way Plunge ultimately handled this situation and their willingness to stand behind both their product and their customers, I am updating my review to 5 stars. Thank you to Ron and the team for stepping up and making things right.