PlungeReviews of plunge.com

I bought the Plunge All-In and it has been nothing but problems from the start. The unit has leaked repeatedly — not once or twice, but numerous times — and those leaks have damaged my flooring on multiple occasions. Today my Plunge sits empty and no longer functions at all. When I tried to use the warranty I paid for, my claim was denied. In my experience, the third-party warranty company Plunge uses will look for any small loophole to avoid paying for repairs. I submitted documentation supporting my claim and got nowhere — the phone line is an endless loop with no way to reach an actual person. In my opinion, the extended warranty is a complete waste of money. Customer service has been horrible throughout. And this isn't just my experience: three of my neighbors also bought the Plunge All-In, every one of them has had the same problems, and all of our units are now empty and non-functional. Four out of four in one neighborhood. Do your research before buying. I wish I had. I cannot recommend this product or this company to anyone.

If I could leave 0 stars I would. I actually have not had an easy process with them once. After this third go around of needing warranty and service help I had to leave a review. Support ticket and pictures submitted. Part approved, but had to pay to have it come in a timely manner. Part confirmed before ordered because there was no picture of the item they were shipping. Paid. Delivered. Wrong Part. Emailed Customer Service 30min call setup (no one called) Called Customer service, Automated message to do what I already did. Call Sales. No Answer.

I bought my pro chiller from Plunge in December 2024 which includes an extended 3 year warranty. My chiller recently quit working, I notified the Company and nobody will response to provide support to fix the problem. Avoid this company. Their customer support is as bad as it gets.

DO NOT PURCHASE FROM THIS COMPANY. I spent an absurd amount of money thinking I’d be getting a top of the line product. I was sent faulty parts and have had 2 chillers break with customer service unable to tell me how to repair it. They have denied any refund and are now asking me to pay $135 for a remote session to figure out what is wrong with the chiller. Buy somewhere else, waste of money. Customer service is abysmal

The Plunge cold tub, when working, is a very convenient way to experience the cold therapy WHEN is the key word The unfortunate part about Plunge is the long term reliability of their components and warranty support After less than 2 years I noticed the flow of the pump declining Using Plunges online troubleshooting I reached the conclusion the pump was bad I followed the claim instructions on the Plunge site including submitting all pics/videos. Also the Plunge site states that you should open a claim with XCOVER I submitted a claim with XCOVER Per XCOVERS instructions they have to approve any repair over $2500. Since Plunge does not have a customer service phone number posted I was left trying to get more info by submitting additional claims on their site Finally, after 2 weeks of silence from Plunges I get a call from Plunge that their email system has not been working A short time after I finally get an official assessment from Plunge which stated the pump AND chiller should be replaced at an estimated cost of ~$2600, above the XCOVER threshold Plunge abdicates their obligation for their extended warranty to XCOVER Plunge tells me that I can pay for the costs upfront while I wait for XCOVER to make their assessment and approval If XCOVER “deems” the claim not to be covered I am out $2600 To date XCOVER has not made an assessment and it’s been more than 4 weeks As like Plunge, XCOVER does not post a phone number and their customer portal is limited in its ability for customers to seek status of their claim or correspond with XCOVER Bottom line Plunge and their 3rd Party Warranty Provider XCOVER are not customer service orientated and their warranties are, at this point from my perspective, worthless and misleading to consumers

PLUNGE IS THE WORST COMPANY I HAVE EVER DEALT WITH. NO CUSTOMER SERVICE. NO COMMUNICATION.

I have owned the All in Plunge for two years. Within the first three months, the entire unit had to be replaced due to continuous water leaking. Since then, I have had to replace the filter housing twice under warranty, with each replacement taking five to six weeks to arrive. The filter housing has failed yet again. Despite having an extended warranty, my claim for this recurring issue was denied. Furthermore, because your customer service operates exclusively via email, resolving this has been incredibly difficult. I have even attempted to purchase the replacement part outright, but have not been able to get a clear response or assistance with doing so. STAY AWAY!!

Wish I bought the Morozko my friends had recommended, none of theirs have broke in this 2 years span. The Plunge All- in marketing got me, suppose to be reliable, low maintenance, it looks sleek, influencers love it....All a mirage. The plan was give it to a bunch of influencers and have good social media marketing and that worked for me… at first, but with any product that’s only the first step to a good product. There was 0 thought into the maintenance of the product and having the infrastructure to take care of people post purchase besides you must buy an extended warranty. Even if I had a warranty and did not spend the thousands after the fact to fix this plunge allin, I still spent numerous days off waiting for a repair man to fix my plunge. I also have spent full nights after work trying to troubleshoot through all their email instructions to me that I have to figure out on my own. First leak was a pretty penny but I thought, lets just spend the money once and get it done. Well, not done, then it needed a new chiller for $2835.47, and I decided, one final time to invest. Also, if I didn't negotiate to that number they original hit me at $4050 for parts and labor of new chiller. Then the head unit went down and wouldnt connect to the app and I needed a new display unit for another almost $500. Now it is leaking again and it almost another $1000 dollars to repair. I will be giving this away for free and buying a Morozko. I cant in good conscious sell this thing to anyone knowing it ends up leaking so frequently no matter how much money you pump into it.