PlungeReviews of plunge.com

Quick and easy!

The product literature explained the features and after reviewing other options, clearly had the best solution

Timely communication and follow through

Love my Plunge. Their customer service was great when I had issues. Many reps helped me, but in the end Marvin support 2 helped bring it to the finish line

The purchasing, shipping, delivery of the unit were fantastic, could not ask for better. Actually delivered in about half the estimated time! I have already used it twice and trying to get everything figured out. I had a few questions and when I called the automated system told me to go through the portal to submit a ticket which was not the friendliest system to use as it made it seem it would not complete the ticket without pictures. The ticket actually went through and as usual with this type of support system I did not explain it well or put all the information needed so now I have received and email asking for more information. This could have been a simple phone call and I could have moved on. Not a fan of this type of support in general. I had already searched the app, website and internet for the answer.

I have had my 1st gen plunge for over three years.. I LOVE IT

We absolutely love our plunge: my wife uses it almost every day, I'm on more of an every other day cadence, and we both are convinced of its health benefits. Faster recoveries, better stress management, and we both feel more healthy overall. There's also the 'do something hard' element about cold plunging: if you can do it for 3-4 mins a few times a week, we find it gives us more discipline to tackle other challenging tasks. The plunge itself is easy to maintain and easy to work, only requiring a few minutes of attention each week to maintain the water levels, and 20-30 mins of service every month or so when switching out the water or filters. We ran into some of the customer service issues others have spoken about: difficulty reaching a human (aside from sales), challenges getting issues resolved. But to Plunge's credit, ultimately they made things right for us, even if it took more effort than I would have expected to get there. FWIW this is our second Plunge. My advice is get the extended warranty, it's worth the extra money for the piece of mind.

So far so good - great communication - smooth purchasing process - looking forward to delivery.