PlungeReviews of plunge.com

I bought the $5k version of The Plunge in 2022, and was excited to be an early adopter. It has broken down twice since then and support has been basically unresponsive and useless. The first time it broke in 2023, the pump stopped working and there was no water flow. We reached out to support and were told any repairs would be at our expense since it the one year warranty had expired. That's insane for a $5,000 plunge just over a year old, but ok. Support took days to respond to each email, it was impossible to get someone on the phone, and most of the people we connected with had no clue how to fix a broken unit or even how our particular unit was constructed. They sent us a barrage of incompatible parts over the coming weeks (pumps and hoses that didn't fit, couplings in the wrong size, etc.). Through this process we learned that many of the original component parts, such as the blue pump, had been pulled from circulation due to failure. When we removed our blue pump the interior had completely melted and collapsed in on itself. When we finally did receive the correct parts a month later, they sent us training videos intended for their technicians and asked us to do the retrofit ourselves. This involved cutting out insulation, cutting plumbing hoses, gluing new couplings and pvc together, and drilling into the plunge basin exterior to mount a new pump. We are incredibly handy people and still found this to be reckless in its complexity. Not to mention that the reason most people fork over so much money for a tub instead of building one is because they want a plug & play option. Eventually, we got it back up and running and hoped it was an isolated issue. Three months later, we again had no water flow. We reached out to support again and while we were waiting for a response, several of the electrical components melted. The Plunge is indoors in our home and the only reason we averted an electrical fire was because someone was home sick and smelled the burning and smoke. We followed up with support to tell them about the electrical fire and sent photos. We received no reply. I loved The Plunge while it was working, but it's clear that this product is being designed and distributed without sufficient quality control. Each time I posted about my experience on a Plunge forum (their review site or IG) my comments were deleted. But TrustPilot, Reddit, BBB, and any forum not moderated by Plunge is filled with similar experiences. I'll probably have to resort to a small claims or product liability lawsuit to get any of my money back. All that is to say, don't make the same mistake I did. Choose another brand—with a warranty and proper support.

Unfortunately, I must report that my experience has been a net-negative and very similar to the other poor reviews on here. Your Plunge will break on you and it will be a challenge to get fixed! I purchased the Plunge Pro XL in the fall of 2022 very excited to be an early adopter and support this new company that I saw on Shark Tank. Unfortunately I have had a plethora of issues that started 2 months from delivery. In just over 1 year, Ive replaced the Inkbird 2x, the warmer 1x, and had to do a full rebuild of the plumbing 1x due to freezing, despite the Plunge being completely empty of water. The pump just broke and possibly the heater again. As it sits today, the device is not fully functional. Customer Service is a nightmare to deal with. Multiple messages coming from the same email address with conflicting protocols and email chains. It is challenging to understand how to get a repair completed and what to do at any given stage. Also, after 1 year, the process is even more complex to get repairs completed despite extended coverage purchased with the product. I was very excited to support this company as an early adopter of their technology but have only been disappointed by the product and company representation. Overall, my report is that it is an expensive and poor quality of product backed up by an unsophisticated and unorganized management group. I would submit a review to Plunge.com however there is no clear way to do so. It would appear that they cherry pick only good reviews for the website.

A horrible amount of spam and daily emails. I can't stand the aggressive marketing and I sure did not permit them to abuse my email that way.

I purchased two plunges for my business and we have had nothing but issues. One Plunge has had to have the chiller replaced 3 times in a six month span. The second Plunge had its pump start leaking when it was 7 months old, got it replaced only to have to the chiller go bust just after. We have been trying to contact them for THREE WEEKS and we just get shuffled around with no follow up. The customer service is deplorable and even what they say they will prioritize your case, then never do. They have no support on the weekends and as a commercial wellness center, this completely shoots us in the foot. There are so many other Cold plunge companies, do your research and had I not been so eager to jump on their bandwagon, I would not buy these again. Hoping to sell these units and go with another company. But I have already wasted too much money on these systems and have gotten barely any return cos they are always breaking!!

Buyer beware! This is quite the investment and the customer support team is just the worst. We've had nothing but issues with them, and the customer service agent had the nerve to laugh at us for being frustrated. I don't know how they are even in business as this is just unacceptable. We waited 3 months to get the tub and now it's been here for over a week and we cannot use it. Faulty chiller, and water all over our basement from it leaking and shooting water everywhere. Sent another chiller that was too big, we've had to fill and empty the tub 3 times already due to these issues. It's literally become a money pit! After all the money we've spent they just aren't able to support the volume of sales they've gotten and should consider slowing down until they figure out how to help all of the people who've purchased and are unable to use the tub! Just an awful experience altogether. I should also mention they don't budge much or offer to make things right when things do go wrong. I would give this company no stars for the way they've handled the situation. Customer service goes a long way folks and you're missing the boat entirely. Find another company who supports the product and isn't so grossly overpriced and unable to to help their customers. They advertise this tub as "easy to use," this is not the case at all!