zaxmomd
Great Support once a Manager became involved!
I was having difficulty communicating with the team and after multiple calls and emails with the support team I was finally put in touch with a Manager, Brian Shannon. As soon as Brian took over my case, the issue was resolved relatively quickly. Brian even followed up with me a week or two later to make sure I was satisfied. Additionally, he helped me with the Xcover team and seeking reimbursement for my warranty repair after the fact.
Response from PlungeFeb 8, 2026
Hi there, We are so happy to hear that Brian was able to assist you in your warranty claim process and get everything situated for you. Our amazing manager team helps assist in these specific instances. Along with the rest of our support team, we are here to assist if ever needed. - Plunge Customer Support



