PlungeReviews of plunge.com

I do not recommend this company for commercial use and this is why. My plunge failed to repower after a cleaning on a Thursday. We emailed Friday there is no actual phone number . They were closed the weekend . Then Monday for veterans day. I sent an email stating this was a commercial account could we please have help as all we need was a power bank. I learned later it's called a transformer. They responded very similar to comcast. Make sure breaker is off, arelights on do you have power. . We reassured them that it was the cord but you must follow the steps and respond to email. Every email response takes a minimum of 2 hours for response. We finally were able to get the plunge to agree it was the transformer. Paid finally the following Friday. It took over a week!!! This has been a huge impact on my busiess. As we have members for the plunge service. Plus 2 weekends to be without a popular service . I just emailed asking if they had shipped yet. Expected date is now Tuesday and I have not received any tracking. I asked if I could pay expedited shipping. No comments. I feel like their emails are a mix of AI and a human when they get around to it. I have referred several businesses to the plunge and clients. I finally recently signed up for the referral program. I've never seen my referral pay out . As of now I will never recommend them for business ever again. Plunge world is growing and some great options out there. Some that I'm sure will hav better customer service than the plunge. The plunge is great at selling not so great at keeping a client . Which is strange because we have had our plunge for three years and it's just now that the service is this bad. A simple phone call and small bit of urgency and we would be up and running chilling out our clients but our crisis was clearly not theirs.

Updated Review for Cold Plunge: My experience with Cold Plunge has been extremely disappointing. From the day it was delivered, my unit has had numerous issues. Every time something went wrong, the repairs took an unreasonably long time, leaving me without the ability to use the plunge for extended periods. On top of that, each repair required the unit to be emptied, and I had to miss work to meet the technician, making the process even more inconvenient. The last issue I dealt with was a major leak that caused significant damage to my floor and walls. Throughout all of this, Cold Plunge’s support has shown little to no empathy for my situation. Their lack of concern for the inconvenience, time, and damage caused by their faulty product is incredibly frustrating. Despite these ongoing issues starting the day the unit was dropped off, Cold Plunge has refused to extend their support any further, leaving me to deal with the consequences on my own. For anyone considering this product, I would advise you to reconsider. The quality of the product has been poor, and the customer service even worse. — Thomas

Absolutely horrible for such an expensive product. Multiple issues in shipping and delivery, multiple leaks. Bought the basin thinking I could use it indoors which it isn’t designed for and no where does it say it isn’t…customer service said they would “make an exception” to return it but won’t waive the 15% restocking or return shipping. All in all the product is overrated and wraught with issues. For the supposed top company for a plunge, avoid at all costs. Not at all worth it.

I just got an email from Plunge that I am now an affiliate LMAO. Their products have cost us over $30,000 in lost business. I know they know I didn't request this but I'm sure they'll try to make it appear I did as we're headed to court next month! I got 100% of my credit card charges in full returned by having meticulous notes on every call, email, result, problem, etc. If you need help holding their feet to the fire, message me... Also, if anyone has information on the Chilling to 39 degrees and heating to 104 degrees please let me know.. Thank you

I ordered a plunge all in, the product has been leaking since I bought it, Support has been terrible and they are not accepting a refund even though I have had the tub for less than three months. They had a repair man come out to try to fix it, and it is still leaking, I highly recommend not buying this product.

Ordered Plunge Evolve XL chiller/heater May 23, 2024, was given ship date june 14. It arrived aug 19. After set up, it turned on for less than a minute. Now it's dead. I have emailed and phoned customer service, still no answer -4 days. Phone reps say my case is "escalated". Yet, no call. I feel robbed of $8500. Plunge took FULL payment, lied about delivery dates, then the product doesn't work and no service tech will take a call. I even bought an extended warranty. i would discourage anyone from doing business with them. Update- i received a replacement chiller- which leaked! Waiting for third chiller- no date. Update- received 3rd chiller early sept. It works! Ordered may 23, got a working unit sept. Quite a hassle, customer service ok but i had to push through the layers to get someome to take action. Discovered a slow leak from the 3rd chiller.... plunge quickly sent a 4th chiller, received end of october. That chiller went in and out of CF mode spontaneously (meaning it won't cool below 50F). Although they called to help us and support has been responsive since the 2nd chiller, I have no confidence in this expensive product. What product would you buy that had to be replaced 4 times? I would not do business with this company. I have requested a full refund and removal of all this equipment from my home. it has been a complete time eating disaster.

DO NOT buy a plunge tub from these people. They do not provide service if anything goes wrong. I set up the tub and it leaked all over my yoga studio. I it a big mess and now they want me to turn it back on and let it flood my new yoga studio so they can troubleshoot with me over the telephone. Are you kidding!!! $13K for this and no support. DO NOT BUY FROM THEM. I don't know how I am going to solve this problem.

Find another product because their customer service is a joke! Had plunge about 18mos and the circulating pump broke on 06/05/2024. I contacted the support/repair dept. and it’s been a joke since. It’s 07/27/2024 and still no pump that works. Apparently they don’t stock the original pump model and after 6 weeks of aggravation, they sent me a “retrofit” pump that did not connect. Then they sent an “adapter” this week that bypasses the original controller and assured me it would work. Installed it and nothing. Does not work. I have dealt with multiple people who promise calls that are not made, appear to lack basic knowledge etc. I believe it is “on line foreign agents” that I’m dealing with, when they respond. FIND ANOTHER PRODUCT as it’s not worth owning this one if you can’t get a simple part. Haven’t been able to use it for nearly 2 months!