PlungeReviews of plunge.com

Response from PlungeNov 2, 2025

Hi Matthew, We are glad to hear the sales experience was such a positive one for you! We are always looking to improve our customer experience and although the delivery companies do have their own processes, we will be sure to relay this feedback to them. Welcome to the Plunge family and please do not hesitate to reach out if anything is ever needed. Support email address: [email protected] -Plunge Customer Support

Response from PlungeSep 13, 2025

Hi Nicole, Truly appreciate your review and feedback! We do now offer the capabilities to get calls scheduled throughout the day and even on weekends for us to provide real time assistance and get our eyes onto what you are experiencing. I do see that our team was able to resolve this for you nice and quickly and am so happy to hear you are now enjoying your cold plunge as we would hope! As mentioned, if anything is ever needed we are here to support through a scheduled call, or also available via email at: [email protected] Please do not hesitate to reach out if anything else is ever needed, Nicole! -Plunge Customer Support

Response from PlungeAug 28, 2025

Hey there, Thank you so much for sharing your feedback 🙏 Totally hear you on the watch integration + Apple Health — we felt the same way and have been heads down building a big update. We’ve completely redesigned the Watch app (launching in September) and it’ll be much more interactive, with session timers and temp tracking built right in. 💪 On top of that, Apple Health integration is coming shortly after. Stay tuned — we think you’ll love what’s next! ❄️🔥 - Plunge

Response from PlungeAug 28, 2025

Hi Sean, We're so sorry to hear the delivery experience for your Plunge was not a smooth one. With some demand uptick over the summer it did delay a few shipments for us! I'm sorry you were impacted by this and it delayed your enjoyment of your new cold plunge. I am glad to hear that is has now arrived for you. if at any point you need some help of any kind, we are here to assist! Best place to create a support ticket is to: [email protected] Once again we apologize for the wait on your delivery, and hope you are now enjoying your Plunge! - Plunge Customer Support

Response from PlungeSep 28, 2025

Hi Nam, Thank you for taking the time to share. Your feedback regarding the faulty initial chiller, the incorrect replacement part you were sent, and the unacceptable level of customer support you received has been heard. This entire experience falls far short of our standards, and we sincerely apologize for the frustration. We appreciate you bringing these specific failures to our attention. Your review is being shared with our leadership team to ensure we improve our processes. Thanks again. -Plunge Customer Support