PlungeReviews of plunge.com

Gosh, where to begin. I’ll try and keep this simple. I became a fanatical cold plunger. For about 10 months my unit worked marvelously. No issues. I was told to get the extended warranty before a year. I called at 11 months after having set a calendar mark and they told me that you have to get the warranty in 10 months. I explained that they were the ones that told me to call before a year and they said that they are sorry that they screwed up. So no extended extended warranty. OK. Well, after that, everything just started breaking. I have probably replaced everything on the cold plunge now except for the chiller itself. Every single time I buy a new piece I install it and they tell me that a different piece is broken, which is why I can’t get it up and running. I am at about 25 months of ownership now and the thing has been down for over half of that because I’ve become disgruntled and frustrated. I’ve easily spent another $2000. Just trying to get it back up and running. I’m a handy person. I’m not some idiot. But literally every part at this point has been broken. Or at least close to it. I think this is the only time I’ve ever gotten on trust pilot if that tells you something I would absolutely never buy anything from Plunge again. Given their price point they cannot screw over the customer the way that they do. The only reason I didn’t go lower on my review is because I think that the product is conceptually a good one. But my God… Buy from someone else.

My wife began researching cold plunges and found Plunge to be very hard to deal with. And when she ordered, she duplicate a purchase, returned it, and Plunge took a very long time to give a refund, after repeated calls. More recently it seems that AI has taken over their customer service and it is terrible. We wish we'd bought from another supplier. You have to schedule a phone call and their business model seems to be; Waste the customers time and do as little as possible. The app that controls the plunge can only be on one phone, and the manual controls on plunge are difficult . We bought our sauna elsewhere.

As a customer, I cannot speak with any company reps. It's all done thru email, and is very frustrating. And, the lag time of one week, to set up a call is way too long. This needs to change.....

It's been really confusing setting up delivery and setup with the vendor. I still haven't connected with them.

My cold plunge from this company has broke multiple times in the last year. The first time they gave me a super hard time as if I wasn’t cleaning it before sending a new one. The second time I was out of warranty and it broke only a few months after and they still would not honor even a replacement part. They would not even honor an extended warranty. This replacement part costs 2,000$! Representatives like Brian were unhelpful in getting me to somebody that could help with this. These products are super expensive it’s not like I’m complaining about a chair.. This is something that is supposed to last for years regardless of warranty. if you’re looking for a company that is high end and that provides good services to their clients. I would recommend going elsewhere

You sent me this Plunge, but nowhere do you identify what model it is. How am I supposed to know what instructions I follow?

Initial purchase was fine. The problems started shortly thereafter however. It was advertised by Plunge that the delivery service would deliver the plunge to its final location, unbox it, then take the shipping trash away. I did not get delivery from the shipping service until a month after the order when they informed me they would only do curbside delivery and would not take the boxing materials. Then I followed setup protocols and the plunge turned off a minute later and would not reboot. Since then it’s been a nightmare trying to talk to an actual troubleshooter as the process is insane to actually get someone on the phone. #NotHappy

I purchased the Plunge for my husband’s birthday back in July. Unfortunately, since installation, the standard chiller had issues. The unit made a loud noise and leaked water all over our garage. We contacted customer service through the app (there’s no live phone support), and while the team was polite, we had to do all the troubleshooting ourselves, documenting videos, completing an 11-step checklist, and answering 13 follow-up questions. We don’t have time for that, but we still went through every step trying to make it work. After identifying the issue as defective pipes, they sent us a new set, which stopped the leak temporarily, but the chiller stopped working again after two days. At that point, customer service offered to take the unit back, but only if we paid shipping and restocking fees, even though it was clearly a defective product. After I pushed back, Jennifer from support spoke with her manager and got those fees waived. We’ve now shipped the unit back and finally received our refund, after weeks of back-and-forth and wasted time. They also offered the option to purchase an upgraded pro chiller to replace the one we returned, which honestly felt unfair after everything we went through. I appreciate that Jennifer tried to help, but the overall experience was extremely frustrating. For a product at this price point, the quality control and customer support process need major improvement.