PlungeReviews of plunge.com

It’s been a long hard road with Plunge. I thought I did my homework. It was one of the most expensive tubs on the market. It took over 4 weeks for them to ship. Three more weeks to actually get it delivered. Tub leaks and I still haven’t been able to use. Customer service has been a nightmare. I just want them to take it back at this point and find another.

It took a month to get where it should have been after day 2 If you are that short staffed that it takes days to communicate you are way understaffed. This was a $10,000 purchase The support by the staff was good. It’s the ability to connect that’s extremely poor and that’s on Plunge Managment and Company as a whole!!! Please fix your customer support. 4 people supporting is ridiculous -------- Post Plunge reply Just own that you are not concerned about properly supplying timely support. I have never with any company been told - dont call our customer support please email us as email responses are responded to 50% quicker. It took days between some responses from Plunges side. Picking up the phone and calling customer support should be more than adequate to address the problem. Telling people to email is doing nothing other than giving you an out to hide behind so that people dont see how understaffed you are to support the customer support that the customer paid multiple hundreds of dollars for if they got it.

I love my Plunge cold plunge, but my experience with their sauna has been very disappointing. The product quality is poor, and they do not stand behind their warranty. After just over a year of ownership, the electrical box failed with a loud pop, leaving the heater completely nonfunctional. When I contacted customer service, they put me through countless troubleshooting steps only to ultimately deny coverage under warranty. The root cause was a basic manufacturing oversight—the electrical box was never sealed, which allowed water and insects to enter and damage the system. This problem could have easily been prevented with a small amount of sealant during production. This company refuses to take responsibility for obvious manufacturing flaws. Sealing electrical systems is a basic requirement for any product designed for outdoor use, yet they failed to do so. Instead of standing behind their product, they placed the blame on me—the customer. That alone says everything about the integrity of this company. Now I’m stuck paying over $1,000 out of pocket to get it working again, doing all the repairs myself. Rest assured, I’ll be sealing the electrical box properly this time—something the manufacturer should have done from the start. Customers deserve better. Because of this experience, I will not be purchasing from Plunge again.

I hope that your plunge works, cause if you have a problem with it , customer service is impossible to reach, and once you reached them they not gonna give you any solution!Do NOT waste your money buying this chillers cause the do malfunction every 2 to 3 weeks always

AWFUL customer service and awful poor quality product. Bought a Plunge Commercial XL in March 2023, the last 28 months I have had ELEVEN (11!!!!) outages due to faulty equipment and parts. It has leaked out completely 2 times causing extensive damage to my facility. I recently called and asked for a new tub or refund (still have 7 months of my extended warranty) and they are saying they can give me $4k towards the upgrade but the new commercial is now $13,000 compared to the $7500 I purchased 28 months ago. So I would pay $1000 more in the upgrade. This tub is faulty, it breaks constantly, and the worst part about it is THEY KNOW IT and they won't do anything about it. All the review on Reddit and here make it obvious a ton of people are having issues like this and it's not just me. DO NOT BUY FROM THIS COMPANY.

I want to share my experience with Plunge customer support, in hopes that others can avoid the mistake I made. Really it’s just confirming many of these other posts. Plunge might have the worst customer support of any company I have dealt with. My thought is that the Plunge tub is aesthetically beautiful, but what they are selling is lipstick on a pig. I have recently had an issue with my water pump, where the water is not cycling through the system, almost as if it’s air locked. Which we have determined is not the issue. Long story short, I started going to work trying to fix the issue. If you call customer support they will not answer your call, ever. Try it. In the answering service they push you towards submitting a ticket via email or on their site, at which point you’ll get an email response the next day, if you’re lucky. The initial support email was a request for pictures and videos of the issue, which I had already sent in, in the previous email. So after a few days I got nowhere with support other than pictures sent. As frustrated as I was with the issue, I finally called the sales line because I figured at least I’d get a human; although it works to connect with a person, all they will say is that they are going to “escalate” the issue to support. Fast forward 11 days to my initial contact with support, many many phone call attempts (not one of which was answered), and a lot of clearly automated emails from the company, 2 different sales people that answered my calls, I finally got a guy named Brian with support that tried to help. After all this, they wanted me to submit a claim on X-cover, which was basically me redoing everything I had previously done in sharing videos and pics of the issue. Where we are with this issue now is that Plunge is going to send me a new power source for the water pump (which I’ve already tried). When/if that doesn’t work then they will be sending me an upgraded water pump, which will require new plumbing. All of which I have to do myself because they “don’t have any techs in my region”. Mind you I live in Northern California about 2.5 hrs from their company HQ’s. I even explained to Brian that I had already tried a new pump/power source as I looked up the make and model of the pump and bought a replacement myself from Amazon. Long story short, that wasn’t the fix. I can go on and on telling the details about this, but I’ve probably bored you enough already. If you’re thinking about a Plunge, please consider a different direction. Otherwise you might find yourself with an issue and no resources to fix it, other than the troubleshooting videos on their website, which are extremely basic. I threw it all to the wind towards the end of last week and I went ahead and purchased a Morozko unit, which I thought about doing initially but I was saving some money with Plunge. Well you get what you pay for. I made the purchase and a sales manager called me over the weekend to introduce himself and talk to me about their product, and today the shipping manager called me to inform me that the ice bath was shipping out. Both of them gave me their numbers and followed up with email. They are direct numbers. So far I’ve interacted with 3 people with Morozko, all of which were very helpful and excited about their product. I bought a Morozko unit that was already built and assembled, so it’s set to arrive in 3 days. The hilarious thing is my Morozko is going to arrive before any replacement parts from Plunge. The kicker in this whole Plunge issue is when I expressed my frustration with the pace and lack of dependability of the process, representative for Plunge have good lines to feed you, but dont actually take action to fix it. They stick to their email/claim/pic sending process. You’d think someone would almost be willing to get in the car and drive 2.5 hours to come take a look in person. Especially since it’s been dragged out for 12 + days at this point. I forgot to mention that I am also a Plunge sauna owner, so a pretty good customer of theirs. Well they lost me. If you’re on the fence, do not choose Plunge. They will not be helpful if something goes wrong with your cold tub. I can’t speak for the various other companies in the space, but I should have spent the extra money initially and gone with Morozko.

I spent over $6,000 for my plunge in order complete cold water exposure therapy year round. I was tired of having to buy ice and wait 20 minutes any time I wanted to do a cold water session. If you ask the plunge sales bot if the unit can operate in cold temps the answer is "Yes, the Plunge can be used year-round, even in freezing temps, keep the chiller running while in use". Note, I wasn't able to post a screenshot of the chat due to limitations with Trust Pilot. When unboxing the Plunge the first disclaimer that you read is that you have to winterize the plunge during the first freeze of the year unless you have the heated version of the product. I don't have the heated unit as I wasn't aware of this limitation. It's not made clear during the sales process. I live in the Midwest and it freezes for a good 4-6 months of the year. So I just paid over $6,000 for a unit a can't use for half of the year. Frustrated by the lack of year around functionality, I reached out to the Plunge team and requested to upgrade my unit to the heated version so that I could maintain year around use. I offered to pay for the upgraded unit and just asked that Plunge could waive the 15% restocking fee and the shipping fee due to the misleading information from their sales bot. In short, Plunge wouldn't acknowledge that their bot provided incorrect information, despite me sending in a screenshot of the conversation. Plunge refused to waive any fees whatsoever and said that I should have known the unit needed winterized since they have it listed in their user manuals posted on the Plunge site. I can't believe that I spent so much money on a product for Plunge not to be willing to do anything to correct the misleading information posted by their sales bot. I was planning on spending another $10,000 on the Sauna, which I obviously will no longer be doing. The lack of support and lack of focus on the customer experience and satisfaction really shocked and disappointed me. Especially considering the price tag of their products. Plunge seems to be making very short sited business decisions and based on the reception I got from their customer service team and the misleading information during the sales process, I cannot recommend their product. Hope this helps anyone looking to invest in a cold water therapy unit.

If you’re thinking about buying this because the branding looks clean and the reviews seem solid, think twice. I’ve used it for just over a week and already the seams are separating and the zipper isn’t holding. The material is nowhere near the quality you’d expect at this price point. It feels like a toy pool rebranded for “wellness.” The kicker? I found the same exact model for sale on Chinese websites without the logo, for under $100. What this brand is doing feels deceptive, and the support didn’t do anything but copy/paste their FAQ.