PlungeReviews of plunge.com

Extremely happy with standard sauna. the whole process from purchase to setup was very easy. I received my sauna almost two weeks ago and couldn't be happier with it. It not only looks great but it performs even better.

In the process of dealing with a warranty claim that is thankfully covered, and hit a major communication roadblock. Scheduled a call with Plunge and was connected with Jonathan Lopez. He single handily solved the communication issue in 2 minutes and helped me complete my warranty claim. Best part, Jonathan is in Sales and easily could have told me to call back to connect with the right team. But instead he listened and he helped me. Plunge almost lost a customer but Jonathan’s level of customer service was outstanding and I’m really grateful! Hey Plunge, keep Jonathan around!!

★★★★★ I had a really great experience with Plunge and their customer care team. From start to finish, they were professional, responsive, and genuinely helpful. They walked me through the entire warranty submission process step by step, which made what could have been a frustrating situation feel easy and manageable. What stood out the most was how much they took ownership of the process. They handled the back-and-forth communication, coordinated everything on their end, and ultimately scheduled a technician to come out to my home. The tech got my cold plunge tub up and running again quickly, and everything is working perfectly now. It’s clear that Plunge stands behind their product and truly cares about their customers. The combination of a high-quality product and strong follow-up customer service makes a big difference. I’d absolutely recommend Plunge to anyone looking for a great cold plunge and a company that actually takes care of you after the purchase.

Excellent service every time!! Thank you guys!!

I’ve really enjoyed my experience with Plunge. The all in one unit is simple and easy to use, which makes it easy to stay consistent. Delivery was smooth and everything arrived as expected. Customer service was also great and very responsive. Overall, a solid product from a company that does things right. Highly recommend.

Very simple from start to finish. Purchasing was easy. The delivery was handled well by Omni logistics. Assembly was simple and well described. 10/10 would recommend.

I have had my plunge for 2 years. I have loved it every day. It maintains a cold temp. Refreshing. Simple. Fits nicely in my garage for year round use. The biggest thing for me is customer service. I had an issue with my chiller. It was out of warranty. I called in and had a wonderful experience working with DeAnne. She was so kind helping me to figure out a solve to my issue so i could get back to plunging. I'm greatful for her patience and help. Thank you so much. Highly recommend!

All of our interactions with customer service at Plunge have been wonderful. Our Plunge Sauna (which we love) needed a repair, and Plunge worked with us every step of the way. Our customer service rep read my involved emails and followed up on every detail. (Trustpilot says not to use names; otherwise, I'd give her credit) We appreciated her great customer service and excellent communication. Plunge provided a tailored solution to our situation by going the extra mile to live up to the high standards advertised on their website. As stated in their warranty, they only cover parts - not labor. If they take care of the repair using a tech they hire, there is a 4-hour minimum labor charge (at the time of this review, it was at $185/hour). Alternatively, the customer can hire their own tech to perform the repair. If, however, the customer's tech does something incorrectly, Plunge would not warranty their work. Plunge came through for us and delivered on their promise when they said, 'We’re just focused on crossing the finish line with you and getting that sauna back to 100%.' Thanks so much. It's wonderful to have our Sauna back in action!