PlungeReviews of plunge.com

Response from PlungeSep 8, 2025

Hi David, We appreciate your review and outreach. I do see your open support ticket and a response from one of our agents having been sent yesterday evening. I can assure you our team is working to provide an update to your ticket that was updated on your end last night. I apologize for any delay and can assure you our team has your correspondence and working on getting this resolved for you! -Plunge Customer Support

Response from PlungeSep 8, 2025

Hi Edward, We appreciate your feedback. I am sorry that your experience thus far is not what you or we would want for you thus far. I do see your previous outreaches and our customer support team assisting you, along with your current open ticket. We are constantly striving to resolve each and every customer inquiry with the speed and urgency they deserve with lasting resolutions. I am sorry if we have failed to do so for you in your previous experiences. We have expanded our offerings to be able to schedule calls with our agents at this time to help customers get the real time assistance they needed, regardless of the situation. While we get your support ticket resolved, please let us know we are working on this resolution as quickly as possible for you and we are here to assist in any way we can. Thanks again, Edward. -Plunge Customer Support

Response from PlungeSep 7, 2025

Hi Louis, I am so sorry to hear this. We always want our product and overall experience to be exemplary for each and every customer and am sorry that we have missed the mark, especially for a brand new customer. I am glad to hear that our support team has been able to assist you thus far it getting this resolved for you. Please know that we are determined in getting this finalized for you and are confident once we do you will be able to enjoy your Plunge for years to come. I do see you are in the final processes of getting that assistance. Please know we are here to assist further if ever needed, Louis. Thanks again. - Plunge Customer Support

Response from PlungeSep 6, 2025

Hi Allen, I am so sorry to hear you have had a few issues that have caused your unit to not be operable at times. We are constantly striving to give an exceptional experience to each and every customer and that goal has been missed in our relationship with you and I do once again apologize. I am glad to hear that our support team has been there to assist when something has arisen, and get you back up and running once more. Although we can never guarantee nothing will go wrong, we are committed to getting any issue resolved if they do. We do love to hear that when working, you enjoy our cold plunge as much as we do. If any assistance is ever needed further, you know we are here to assist and make it right. Thanks again, Allen. - Plunge Customer Support

Response from PlungeSep 6, 2025

Hi Michael, I am sorry to hear that there has been some delays in getting you the full resolution you and we would both want. I do currently seeing you in the final processes with our team through the troubleshooting and diagnostic portions of the CS outreach to get this resolved for you. Although I am seeing a few calls having occurred with our agents and our team does have a scheduled outreach to you, due to the visual nature of what is needed to help resolve, email is often times the best way to gather visual assets for this process. Once again I do apologize this has not been as seamless as possible and we will work to get this resolved swiftly and completely. Thanks again, Matt. - Plunge Customer Support

Response from PlungeSep 3, 2025

Hi Michael, Appreciate your review. We are sorry that your experience has not been the seamless one we would hope for you. I do see your open support ticket with us at this time and one of our agents assisting you in getting your issue assessed and resolved. We completely understand regarding this process that it can sometimes be exhaustive for us to properly assess and get a resolution for you. We will be sure our team is aware you are still in need of assistance in getting your issue resolved, Michael. We appreciate your feedback and assure you we will get this resolved for you and work to take your feedback and improve where possible. - Plunge Customer Support

Response from PlungeSep 2, 2025

Hi Keith, I am so sorry to hear your customer experience has not been a positive one for you thus far. Although I do not see any attempt at outreach under full name or email address as shown in this post, we are dedicated to assisting customers in any and all ways we can. The best way to create a support ticket is via email and send it to: [email protected] This will allow for us to provide proper assistance as needed, answer any questions you have, and get whatever issue you are encountering resolved for you! Once again I am so sorry we have not provided that customer experience for you as yet and hope to so do going forward for you, Keith. - Plunge Customer Support

Response from PlungeAug 28, 2025

Hi Duane, I am sorry to hear your experience in getting assistance has been less than ideal for you. I am seeing one of our agents has been assisting you through the diagnosis and troubleshooting processes and a repair ticket is underway to coordinate a technician for you. Our processes to diagnose and have things covered under warranty can seem extensive at times and I completely understand your frustration. With you now in the final steps of this process and a technician is being coordinated for you, I am confident this will be resolved for you. We truly appreciate that feedback as we work to improve across the board. - Plunge Customer Support