PlungeReviews of plunge.com

Response from PlungeOct 28, 2025

Hi May, I do see our team members are in the midst of assisting you. We appreciate you reaching out and giving us this review as we assist. The diagnosis process is a necessary step for resolution and we truly appreciate you letting us help you do so. I can assure you our team is hard at work to assist and these processes allow for us to provide the best path to resolution possible for you. The feedback regarding the QR codes is also noted and I will relay this back to our team. Appreciate all of your patience as we get this resolved for you. -Plunge Customer Support

Response from PlungeOct 28, 2025

Hi Kyle, Appreciate you providing that feedback of your experience. While we do ask for customers to help us diagnose certain issues with us, I am sorry that your sauna has had to be reached out for a few separate times since March. I do see our team was ultimately able to get those resolved for you. Thank you for allowing us to do so. Thanks again for the review, Kyle. We are here to assist if ever needed. -Plunge Customer Support

Response from PlungeOct 28, 2025

Hi Arthur, Thank you for your review. While we truly believe we are the top cold plunge in the industry, we are so sorry to hear you have had an experience that we would not have wished for you. If any further assistance is still being needed, please do not hesitate to reach out to [email protected] We are always here to help! Thanks again, Arthur. -Plunge Customer Support

Response from PlungeSep 29, 2025

Hi Jose, Thank you for your review. Within the last few months we have created an option to schedule calls with a customer service! https://plunge.com/pages/schedule-a-call If needed, please utilize the link above to schedule a call with one of our Plunge experts for anything you may need. Thanks again for your review, Jose. We look forward to assisting you as needed! -Plunge Customer Support

Response from PlungeSep 17, 2025

Hi Gary, Thank you so much for your review. I am seeing your outreach with our agent and their assistance with your ticket submitted. This outreach did initially occur awaiting additional assistance needed on your end to diagnose which did cause for delay. I am so sorry for this. With the nature of diagnosis, visual assets are paramount to get issues properly troubleshot and resolved. I do see that your issue has been fully diagnosed and confirmed what is needed to get this resolved for you. Thank you so very much for all of your help and assistance as we got assisted you in this manner, Gary. - Plunge Customer Support

Response from PlungeSep 14, 2025

Hi D, I am so sorry to hear your experience has not been the exceptional one that we strive to provide for each and every customer and interaction. Our units do come with a warranty are happy to assist and diagnose as needed. We offer multiple ways to contact us including scheduling calls at this time. [email protected] is also a great way to reach us. Although with the information provided I cannot find any open tickets for you at this time, I assure you we are here to assist. Thank you for your review and we look to forward to assisting you. I have also sent a request of information to this post so that I personally can take over your case and see that it is resolved. Thanks again, DS. - Plunge Customer Support

Response from PlungeSep 13, 2025

Hi Dave, Plunge Customer Support here. I am so sorry to hear this has been your recent experience. I can assure you that we strive to get all of our customers timely and helpful responses for any questions or assistance they need. I do see your outreaches and have made sure we will be getting a resolution for you and appreciate you allowing us to do so to make this right for you. Once again I do apologize that this recent experience has not been up to our normal standards and we will get this rectified for you. -Plunge Customer Support

Response from PlungeSep 13, 2025

Hi Hoa, I do apologize that your experience has not been the seamless one we would want. I have provided the feedback for the issues you have experienced with our technician team so they can address as needed. I am seeing correspondence with you and our CS team, sometimes responding in near immediate time, in particular this Thursday where out agent responded one minute after your email response. I do apologize if any feeling of not caring was ever experienced on your end. I can assure you we are devoted to assisting our customers, providing timely responses and never leaving them hanging. I do see your parts order has been placed and am so glad to see it is well on it's way to getting this fully resolved. Please do not hesitate to reach out if ever we may assist you further, Hoa. -Plunge Customer Support