PlungeReviews of plunge.com

Response from PlungeNov 24, 2025

Hi David, I hear your frustration. If possible, I would love to look into this further for you. If possible to respond to this thread with a good email address for you, or to outreach at [email protected] I can look into this further for you. Thank you for your help as we assist further. -Plunge Customer Support

Response from PlungeNov 22, 2025

Hi Keith, Thank you for taking the time to share your feedback. What has been described is not the experience we want for our customers and our commercial partners. To best assist we would like to verify warranty coverage with you, and if confirmed, we want to make this right by upgrading you to our new Gen 2 chiller system. We also want to improve your communication experience. I would like to connect with you directly to verify your warranty details and discuss this upgrade. Please use the link below to schedule a call at a time that works for you: https://calendly.com/d/cr67-pgk-zbh/plunge-commercial-support We are committed to turning this experience around for you. We look forward to speaking with you soon and can also be reached at: [email protected] -Plunge Customer Support

Response from PlungeNov 18, 2025

Hi Tim, I do see your sauna was received and our team is in the process of coordinating that setup for you. Please do not hesitate to reach out to us upon completion of setup if anything is ever needed and we hope to improve upon the 1-star you feel you have experienced thus far. -Plunge Customer Support

Response from PlungeNov 18, 2025

Hi Eric, We are here to help. I do see our support agent is in contact with you and has attempted outreach. We also have launched a new system where you can now schedule calls with us. I have provided that resource below. https://plunge.com/pages/schedule-a-support-call Please do not hesitate to reach out if we are able to assist you further, Eric. -Plunge Customer Support

Response from PlungeNov 17, 2025

Hi Zachary, Once again thank you for sharing your feedback. We understand your frustration regarding the failure of your chiller, and we want to address the situation transparently. After reviewing , we feel it is important to clarify the specific reason why the warranty claim was denied in this instance, as it was not simply due to app connectivity. Our review of your setup revealed that the unit was installed inside an extremely small room or closet. Like any refrigeration or cooling system, the Plunge chiller requires adequate space and airflow to exhaust hot air. When a unit is placed in a confined space without proper ventilation, it effectively "suffocates" the machine. This causes the internal components to overheat and eventually fail. Our installation guidelines and user manual provide specific spacing and airflow warnings to prevent this exact type of damage. Unfortunately, because the failure was a direct result of operating the unit in a restricted environment that violated these guidelines, it could not be covered under warranty. We stand behind our products when they are installed according to the necessary specifications to ensure their longevity. -Plunge Customer Support

Response from PlungeNov 12, 2025

Hi Paris, I am so sorry to see you have not had the experience we would want for. We appreciate you providing this review for us regarding your experience and allowing us the opportunity to review and assist further. We have switched to call scheduling at this time and have provided that resource below if ever needed: https://plunge.com/pages/schedule-a-call I do want to make sure that you were fully and properly assisted and make sure everything has been resolved for you. If you may be able to please respond to this post with your original order information or support ticket number, I will be able to look into this. We will look for an update and appreciate your help. -Plunge Customer Support

Response from PlungeOct 29, 2025

Hi Kristen, I hear you. We are here to assist however needed. Below is a Calendly link that can get you scheduling with our team to help assist in any manner needed. https://calendly.com/d/cv4y-fpg-mkw/plunge-support-2 We look forward to assisting you further, Kristen. -Plunge Customer Support

Response from PlungeOct 29, 2025

Hi Clint, Appreciate you providing that review for us. I am seeing your outreach to our team. Upon set up, some things being jostled during transit can sometimes occur and usually quickly resolved with a few adjustments. I do see your outreach to the team and will be making sure we get you the full assistance you need. These comments help us see where we can improve on our processes and provide a greater experience for our customers. We are always working to give our customers the best experience possible and will work to provide an acceptable resolution for you. -Plunge Customer Support