PlungeReviews of plunge.com

I purchased a Generation 1 Plunge cold plunge for approximately $6,000 a little over 3 years ago. Recently, the chiller failed, and I was told by Plunge that my only option is to purchase a replacement chiller for several thousand dollars. I find this extremely disturbing and unacceptable for a product marketed and priced as a premium, long-term wellness investment. Being required to spend roughly one-third of the original purchase price to replace a core component after just a few years of normal use raises serious concerns about durability, product quality, and long-term ownership cost. No reasonable accommodation or goodwill solution was offered. While warranties expire, consumers reasonably expect a $6,000 system’s primary mechanical component to last longer than a couple of years without requiring a multi-thousand-dollar replacement. I regret this purchase and would strongly caution potential buyers to carefully consider long-term reliability and post-warranty support costs before purchasing from Plunge. Updated review on 1.12.26 I just received a reply stating their Customer Service team tried to call me to help with no success and they are waiting for me to respond. I have a written e-mail from their rep Ian stating I have to purchase a new chiller and I had a scheduled call on Friday 1.9.25 at 12:15pm PST with another rep named Nikkita stating they won't help me and I have to purchase a new chiller. She sent me the following e-mail below: Hi Keith, After reviewing the troubleshooting steps, we’ve identified that your chiller will need to be replaced. Since your Plunge is currently out of warranty, we’re no longer able to supply this part directly due to inventory constraints. However, in order to get you up and running as fast as possible, we recommend purchasing a replacement from Amazon that will be compatible with your Plunge. Here’s the link to the recommended replacement part: Active Aqua 1HP Chiller While this isn't our exact chiller, its built to spec, fully compatible and should function the exact same. If you have any questions about this chiller, please let us know as we're always here to support you. Best Regards, Nikkita Plunge Support Team That's terrible they are lying and saying they can't get a hold of me... DO NOT DO BUSINESS WITH THEM! Poor product and poor customer service!

The plunge product broke after less than two months of use. The customer service is horrible. You can’t actually speak to someone to troubleshoot. Even after you book an appointment to speak to one of their engineers, they don’t ever call. I’ve never been so dissatisfied with something that they boast as being a high-end product. They don’t care. They just want to make money and they don’t stand behind their product.

I bought a sauna mini. got the professional installation for $800. After about 30 days the door started sagging and became nearly impossible to open. When i contacted plunge, they asked me to take photos with a level, which I did. The bubble is inside the black lines of the level in all photos, but that was apparently not "level enough". They proceeded to ask me to essentially take the whole sauna, or parts of the sauna, entirely apart, rebuild it, and shim it- or to pay approx $1000 to have someone come do it for me. They blamed my "site prep" for the issue. The sauna, per my photos, is level, and I refure to pay that money or diassemble the sauna (if I could do that I wouldn't have paid $800 for professional assembly) to make it even more level- which is a baffling thing in itself. It took me about 35 emails to get to this place- which is truly maddening. Terrible experience all around. Do not recommend. OF NOTE- I also left a review on their website- where it appears you can do that under the sauna mini. Turns out- that review section, which is managed by Okendo (I got a hold of them) can collect the reviews, but Plunge seems to be suppressing the reviews that they don't like, and thus, on their website- the mini sauna shows up as having only 7 reviews with a 4.7 rating. That is, unfortunately, a catered list of reviews that masquerades as something else. So dissapointing.

I got a plunge a couple of years ago and had great experience. I recently moved into new home that needed renovations and got a a new all in one plunge and my contractor couldn’t get ahold of anyone to get help with installation like the first time and after we got it installed it was defective. Sent almost a month trying to resolve problem and I am still waiting for tech to come out. Have sent many e mails and still no tech response. This plunge was more expensive than the first and service was terrible would not recommend. Update it’s Jan 29th and after 6 weeks this review I got someone to fix filter problem and just tied to fill it up and I have another leak. Waiting for them to ok sending out someone to fix that! I wouldn’t recommend paying 9,000 dollars for a plunge that doesn’t work and takes forever to get serviced. It’s been in my house for 2 months and it still doesn’t work. It takes days to get an answer from email. All in one is too expensive and they can’t service them.

I purchased a Plunge unit (>$6,000) less than three years ago, and my ownership experience has been dominated by repairs and downtime rather than anything close to “set it and forget it.” Within the first few years, my unit required repeated troubleshooting and multiple component replacements. To date, I am on my third InkBird probe, second chiller probe, awaiting my second pump, and I’ve also had to fix multiple valve leaks. Each time a component was replaced, another issue surfaced. Most recently, after replacing major components (including the chiller and control/probes), the unit again became non-operational due to a pump failure. This ongoing repair cycle has been time-consuming and stressful, and it goes well beyond what I would consider normal maintenance (cleaning, filters, water care, etc.). Important for shoppers: I purchased the third-party extended warranty (Clyde/XCover). Based on the frequency and cost of issues I’ve experienced, I believe that without this extended warranty my unit would likely have been inoperable within the first year, or would have required significant out-of-pocket repairs. Even with warranty coverage, you should expect to devote real time to troubleshooting, coordinating claims, waiting on approvals, swapping parts, and dealing with downtime. Customer support has consistently taken a “replace parts until it works” approach. While that may eventually restore functionality, it has not been a durable or premium experience. I have filed five repair claims, and each one has taken a minimum of three weeks to resolve between contacting support, submitting documentation, claim approval, and shipping parts. In total, my unit has been out of service for approximately five months during the less than 2.5 years I’ve owned it. It’s also worth noting that most (though not all) repairs require the customer to personally perform the part swap. If you are not mechanically inclined or don’t own basic tools, that’s an important consideration. At this price point, there are multiple premium cold plunge options on the market. If you’re shopping, I strongly recommend comparing alternatives and factoring in reliability, service model, and the true time cost of ownership - not just the purchase price.

You snuck in an insurance charge over $150. You’re horrible. As if you’re not making enough. The carrier is responsible for the insurance not the buyer. Con people. Beware

0 stars if I could. This entire experience has been a disaster. I set up an appointment to speak with a sale rep and tell them where I live, where I intend to keep the Pod, and confirm I was buying the correct unit. I live in Colorado and the unit would be in my garage. I asked her about needing the heated unit, but say I had no intention of ever using it as a hot tub. She said then, I only need the base model, which worked with the budget and I placed the order. Had she explained I would need the heated unit, I would have never made the purchase. I read every word on the FAQ and based on the back and forth with the sales rep, I made the purchase. The first thing I saw when I opened the box was “if ambient temps get below 32 for more than 12 hours, you need to drain the unit”. I wrote in asking about this and why they didn’t bring this up in the consultation and that’s when they asked… will it get below freezing? Yes, it’s a garage in Colorado… Then she said, since you’re in a garage (indoors) you can’t use the heated unit anyway. Why was that not explained when I was asking which unit was appropriate? She said, if I don’t plan on using the heating unit, don’t bother. The cold of the garage will actually make the unit more energy efficient! The customer service rep that they assigned me said “it’s your job to do due diligence”. I consider reading every word on the webpage about the unit and talking to a consultant my due diligence. I asked for a refund and they said it would cost shipping and a 10% restocking fee. So, close to 2k to return something I would have never purchased if the rep asked basic questions. I posted a review similar to this (no profanity or rude words) on their website and it was never published. I asked and they said “we do receive a large number of reviews, and while we aim to share a variety of honest experiences, not every submission is published on our website” To them, apparently a “wide variety” means they only post the 5 stars and only One 4 star - to seem honest. Ultimately I had to pay $635 to return the unit, but the Financing company Bread that offered the 0% financing through is claiming I still owe closer to $750, but can’t explain why and refuses to call Plunge. I’ve tried 3 times this week to talk to someone and I’m getting nowhere. Buyer beware of this horrible sales staff and customer service group. If you’re spending this kind of money, do it with a different company or just go burn $1,000 in your backyard and save the headaches

Horrible customer service!!! Do.not.use. After spending $1000 on replacing a light and pump, my $740 service charge (4 hour minimum) was changed to $1400. It takes forever for them to respond and, when called, their customer “service” reps are clueless.