PlungeReviews of plunge.com

I placed my order on Wednesday, March 24, 2026, about four hours before the business closed, and shortly afterward learned from my doctor at the Department of Veterans Affairs that a cold plunge was medically unsafe for me due to multiple surgeries and ongoing complications. I called to cancel by 8:30 AM the next morning and spoke with Tammy, before the sales department opened, and was informed that the order fulfillment had NOT begun, yet I was still charged a 5% fee ($432). As a 100% disabled veteran on a fixed income, this cost is significant. This review has been submitted to multiple platforms, including Trustpilot, ComplaintsBoard, Reddit, and Sitejabber. I will also be contacting veteran organizations—including DAV, Wounded Warrior Project, and Paralyzed Veterans of America—as well as the Secretary of Veterans Affairs and the VA Patient Advocacy Office to share my experience.

I absolutely received an email from Kristin in your Support Dept. stating that Plunge would honor my extended warranty IF I CHANGED MY REVIEWS TO 5 STAR! I WOULD BE HAPPY TO COPY YOU AND ANYONE ON THAT EMAIL! Plunge’s all in one Plunge and Mini Sauna are both TERRIBLE QUALITY- LEARN FROM MY MISTAKES, DO NOT BUY FROM PLUNGE! Throughout this whole ordeal, with both pieces of equipment I had multiple ( too many!) emails and interactions with Plunge’s service Dept. Their customer service is Pathetic! Whatever you do, STAY AWAY FROM PLUNGE!! Stay away from Plunge.com. Purchased an all in one cold plunge, almost $9,000. After first few months the Plunge was down due to leaking issues. Poorly designed and replacement parts very poor quality. Plunge’s service department even worse with downtime of leaking Plunge exceeding a month at a time. Don’t buy a cold plunge from Plunge.com- avoid them!! I also purchased a mini sauna from Plunge. Don’t make the same mistake! The sauna was warped, damaged, and could not be assembled by multiple technicians that Plunge sent. For weeks, Plunge did nothing to attempt to make the situation with the sauna right. I filed a dispute with my credit card company and I won the dispute. I was refunded my money for the sauna, almost $12,000. As a result, Plunge will not honor the extended warranty I bought for the cold plunge. STAY AWAY FROM PLUNGE! I BOUGHT A COLD PLUNGE AND SAUNA AND HAD TERRIBLE EXPERIENCES WITH BOTH. BUT EVEN WORSE IS PLUNGE’S LACK OF CUSTOMER SERVICE- THEY ARE ABSOLUTELY THE WORST!! STAY AWAY FROM PLUNGE!!

I strongly advise anyone considering **Plunge cold plunge tubs, especially for commercial use, to think twice. Our experience with their customer service and equipment reliability has been extremely disappointing. Our commercial cold plunge has now been broken for nearly two months, and despite repeated attempts to get help, we have received almost no meaningful support. This is not the first failure, which raises serious concerns about the durability and manufacturing quality of their products. The most frustrating part of this experience has been the complete lack of customer service. There is no phone number to call, emails go unanswered, and support tickets are routinely closed or canceled without resolution. At one point, they placed an incorrect replacement order, canceled it without notifying us, and then placed the exact same incorrect order again. When we pointed out the mistake, we were assured they knew what they were doing. Unfortunately, they clearly did not. They did not send anything that solved the issue. After waiting weeks for the replacement parts, they finally arrived damaged and were not even the correct components needed to repair the unit. So after all this time, we are still left with a nonfunctional commercial tub. To make matters worse, the assigned technician refused to communicate directly during the process. Eventually, all of our open support tickets were simply closed by Plunge, which appears to be a tactic to avoid addressing the ongoing problems. Even the technician acknowledged that the company struggles with the high volume of issues these tubs experience and that support resources are extremely limited. At this point, we have spent months dealing with broken equipment, poor communication, incorrect parts, and unresolved service requests. For a company selling premium-priced wellness equipment, this level of service and reliability is unacceptable. If you are considering purchasing a plunge tub for commercial or business use, I strongly recommend researching other options. Our experience has been costly, time-consuming, and incredibly frustrating.

This is easily the worst company that has ever existed. Buy a tub from anybody, but Plunge. Your tub will break all the time and you will not get an help fixing it. I have been waiting six weeks for them to fix my tub. I have an extended warranty until 2030 and they have done nothing to assist help or fix the situation. Do anything but buy a tub from Plunge. Additionally, they have not shipped out our replacement parts. When they did place an order for replacement parts, they then subsequently canceled it because they placed the wrong order. They have not replaced the order or sent it shipping. There is no phone call. There is no conversation. There is nothing from their end to help. This is the worst company that’s ever existed. Do not trust Plunge.

BLUF: Repeated Failures Within Warranty, No Reset of Coverage, and a Resolution Structure That Raises Serious Questions About Confidence in the Product When a premium-priced mechanical system fails multiple times within its warranty window — is replaced, repaired, and then fails again — yet the warranty does not restart and the financial burden ultimately shifts to the customer, it raises legitimate concerns about whether the company truly stands behind the long-term reliability of its own product. That has been my experience. ⸻ *Documented Timeline • May 2024 – Ordered hot/cold chiller. • ~13 weeks later – Informed the original configuration could not be delivered as sold. I accepted a cold-only alternate. • August 2024 – Alternate delivered. • September 2024 (25 days later) – Unit failed. • October 2024 – Full replacement provided. • October 2025 (~1 year later) – Replacement failed. • October 2025 – Repair performed. I was initially advised I would be responsible for parts, shipping, taxes, and technician costs until I documented the prior failure history. • February 2026 (4 months later) – Same issue reoccurred, with additional symptoms. *Pattern Observed • Original unit failed. • Replacement failed. • Repair did not permanently correct the issue. • The same defect resurfaced again. All of this began within the original one-year warranty period. However, because the warranty does not reset upon replacement, once that one-year clock expired, responsibility shifted back to me — even though the defect had never been permanently resolved during coverage. The proposed solution after recurrence: a 50% discount toward another chiller (~$2,160 additional out-of-pocket). ⸻ *Structural Concern: How Risk Is Allocated The core issue is not simply a short warranty. It is how that warranty interacts with repeat failures. When a defect appears late in the coverage period, repair cycles consume remaining warranty time. If the issue resurfaces shortly after expiration, the customer absorbs the cost — even if the problem is recurring. In reviewing complaint history on the Better Business Bureau and other independent platforms, I observed multiple complaints referencing equipment reliability and warranty-related disputes. While each case is individual, recurring themes deserve careful consideration before making a high-cost purchase. Additionally, after submitting 1-star reviews on the official product pages for the products I purchased, those reviews did not appear publicly. I cannot determine the reason. I also have not observed 1-star ratings posted on those pages in recent months. For that reason, I recommend consulting independent review platforms when researching. ⸻ *Consumer Reality This has been an $8,000+ investment over nearly two years involving: • Delays • Multiple mechanical failures • Replacement • Repair • Recurring failure • Additional cost exposure If repeat failures within the first year are rare, then resetting coverage after full replacement would demonstrate confidence in the product. If they are not rare, then a one-year non-resetting warranty materially limits consumer protection. ⸻ *Bottom Line A company’s warranty structure and resolution approach signal how much confidence it has in its own product. In my case, repeated failures within the warranty window, followed by strict reliance on the calendar once it expired, raise serious questions about that confidence. For a premium brand, accountability should extend beyond the ticking of a one-year clock when defects have already surfaced and persisted. Buyers should carefully evaluate whether the warranty design and handling approach reflect the level of long-term reliability and integrity they expect before committing to a purchase of this size.

Poor product and horrible customer service I wish that I had read reviews before making this purchase. I spent over $9,000 on the ALL-IN, and it began leaking in less than a year. I reported this to Plunge over two months ago, and they still haven’t helped with my warranty claim. I’ve read reviews from others stating they are having the same issue with leaking near the filter housing. This design is clearly defective, and Plunge makes it nearly impossible to resolve without jumping through numerous hoops. I would highly recommend not purchasing anything from this company. Their products have defects, and they delay resolutions just to frustrate the customer when they know their product is defective Update: Plunge finally repaired the leaking until on 2/24/26 only for it to being leaking again several hours later. Their products are defective.

Na betaling maanden moeten wachten op levering. Product ongebruikt retour gestuurd, na 2 maanden herhaaldelijk mailcontact te hebben gehad nog geen betaling ontvangen. Zeer slechte service, niet aan beginnen.

I have been working to get my all-in one plunge repaired or replaced for six months. Their customer service is horrible. I spoke with someone on the leadership team, and she started off our call by telling me all the things plunge won’t do to resolve the matter. Including not refunding my money and not replacing the unit. Basically, told me to just deal with their continue attempts to repair. I spent over $10k and haven’t been able to use the unit for several months