Since 1980, Plow & Hearth has brought their customers unique, quality products for hearth, home, yard and garden.
Plow & Hearth (plowhearth.com) has 50 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Chery K.
I bought a fountain, at $100 more that I later found it on Amazon, then lost the remote and not only do they not sell the remote seperately but had no advice on using fountain without the remote. Ridiculous 🤬🤬🤬 that is Definitely the last time I purchase their overpriced no support behind them products
Naniken
Ordered a rug that was not the color or the quality I expected. It was easy to arrange to send it back, but I am still waiting for my refund a full two weeks after they received the return. The reply to my inquiry was a cut-and-past stock email that was not in the least helpful. I am not likely to buy from them again if returns are this annoying. Also note that I could not leave a review--the site refused to accept it, even with ad blockers removed.
Jill K.
Ordered this for my husband for Christmas. he just got around to opening the package and on of the lights post is broken. He also doesn’t like the fact that the batteries are not ‘standard’. I could have bought some cheaper ones but thought Plow and Hearth was good quality products. So disappointed.
Debra K.
i ordered some solar christmas items from P&H. Most of the ornaments came with screws missing and once hung up, none of them lit up after 3 sunny days in a row. I will not order from them again.
Kalani
My order would not go through-it kept saying I needed to enter a delivery address. I tried over and over. There was free shipping and I wanted to take advantage of it. I "chatted" with someone there and she agreed there must be a glitch and to call them to place the order. It was late so I said I would call the next day. Instead of calling I tried to order online again and the free shipping was gone! I tried the promotional code for $6.99 shipping and it would not go through. I "chatted" again and really got nowhere so I didn't order anything. I have no problem ordering from other sites so I'm not sure what is happening with them. Very frustrating.
glenn G.
Ordered a single item from this company and they messed up my order by sending me an entirely different item. Was considering ordering a few more items from them but after this experience, that definitely won’t be happening.
Kay
I ordered star pato light fixtures and part of the order came with 3 plastic stars missing. When I called they told me I have to contact the claims dept. which does not have a phone number but just an email. If I want to return I have to pay for the shipping cost. I will never buy anything from this overpriced with terrible customer service company.
Joann W.
I ordered a wooden bench from Plow & Hearth and received it on May 14, 2021. After unpacking the bench I noticed it was badly damaged. I immediately notified via email to Plow & Hearth that I want a replacement. On May 17 I was notified that a replacement had been ordere and I would receive it within 3-5 business days. On May 24, I still had not received the item nor any info that the item had shipped. I emailed the company again requesting and update and a tracking number. Still no communication. I called the company and was told they would check into the status. Still nothing. It is now June 1st and I still have no update that the item has shipped. My latest emails have gone unanswered. Worst customer service ever!! How sad because I do like their products. I will never order from this company again.
