Plow & HearthReviews of plowhearth.com

Have always loved the items purchased from this company over the past few years. Never a problem with deliveries. Highly recommend

First item I ordered on back order now going on 6 weeks. OK, sometimes happens Just received a second order today missing all hardware for assembly No accountability or quality control There won't be a third order

Purchased Birdhouse with Post Assembly. Post assm is short 5' and prepared as a Kit in multiple pcs. This Kit is junk or worse, it is a "Toy"; includes little tiny screws to hold the top spindle to the bottom spindle, cross-balance slats, an auger and a mtg plate. Terrible design--Toys may be more durable!. The spindles broke apart 5-seconds into installation.

I ordered a gift for mom’s 85th birthday. It arrived in boxes that were extremely damaged. I contacted the company and their solution was to ship a new one and send a label for my mom to ship back. How does an 85 year old box up a smashed table that should have never been left for her to deal with. Final resolution because they had no empathy was a refund and we were left to deal with the broken items that are too big for her to handle.

If I could give a 0 star review I certainly would. I made a purchase in early 2023; returned the item according to Plow and Hearth's instructions; received confirmation they received the returned items and I still haven't received my refund. I've called multiple times and they suddenly now say I must get my money back from Walmart (it was a 3rd party purchase). Walmart wouldn't take the item back; I had to return directly to Plow & Hearth. I've called several times and was told I would get my refund anywhere from 2 weeks to 2 days. Now they are saying I have to go through Walmart.

I purchased a Christmas bulb garden from this company. It arrived late November, not a problem I thought as it shipped promptly. I have ordered several things in the past so not a new company for me. Now weeks later, I have had only two scraggly flowers, and not much sign of getting more. It was not cheap! I have tried to find a way to at least give it a bad review but their site doesn’t seem to allow that. I just want to warn people not to buy this type of thing from them.

As a customer of many years and after having worked for them for a few years I personally witnessed a diminishing of the quality of their products. P&H (a family owned company for many years) was purchased several years ago by a company called Evergreen.Once that purchase was made, Evergreen brought in more and more of their own, manufactured items, most of poor quality. This was very noticeable by the huge jump in returns after the last 2 Holiday seasons I worked there. Items that wouldn't work correctly, wouldn't go together correctly, etc. Sadly, as a customer AND employee, the diminishing quality become VERY apparent. It's just another story of a family started and owned business being bought out and ultimately ruined by big corporate greed and poor manufacturing quality. read "cheap".. Sad to see stores closed now..

I clicked on the horse travel mug. When I got the email confirmation it was for a Gnome mug which I did not order. When I contacted them just a couple hours later they would not cancel the order. They said there was nothing they could do which I find ridiculous when the order had just been placed. I have to refuse delivery and hope I catch the Fedex guy when he's dropping it off and only when it's returned will I hopefully get a refund. I've never encountered a company where you couldn't cancel an order. On top of that the rep said she couldn't even find the horse mug I was referring to. Plus side to all this, I found the exact same mug on Amazon cheaper and shipping is free. I will never shop at Plow and Hearth again.