Plow & HearthReviews of plowhearth.com

I ordered for the first time and it will ne the last. I bought the bunny in a basket as a gift. After the price plus shipping was $23+ dollars. When I arrived home saw the package and after opening it discovered it was broken. It was shipped Fed Ex so not sure who is responsible but I blame Plow and Hearth because they shipped it and it wasn't packed adequately for shipment. There was "No Handle With Care" or "Fragile" labels on the box that contained a glass item..not properly wrapped and in a box twice the size of the item so it rolled around in the box. I did call customer service and although I am getting a full refund , it was still very disappointing!

Took along time to get but they made it right.

Great customer service. I recently purchased a musical Christmas bear. Unfortunately during shipping, the box was crushed and the bear was damaged. I reported the issue to Plow and Hearth customer service and have received full refund.

The company is a joke. They don't warranty there own product. Was told sorry you didn't but it directly from us. 2 fireplace screens arrived with rust and scratches new out of the box. $700- worth of product and they don't care. Stay far far away.

I used to love this site. Something is different. I got a nasty customer service person a few months ago and blew it off. This time agent was disputing a price on curtains that I was reading out of a catalog. I got the price stated and then was going to charge me$41 for shipping on 8 small panels of sheers. That’s not right!! I canceled the order and vowed to never shop there again.

Plow and Hearth is the absolute worst company that I have ever ordered products from. If I had known that Wind and Weather was affiliated with them I would never have placed my order, which I did in May. The product was on backorder until September and I just received an email today from Plow and Hearth taking another delay. Let me tell you about my first experience, the product was an outdoor fairy cottage that arrived in pieces due to poor packing. The second experience was a garden sign with one stake. I tried for months to get them to send a second stake but it could not be done. Each time I got a refund, but what I really wanted was the product I ordered in the condition that I could use. I have zero confidence that this ceramic fish will arrive in one piece.

I want to change my review for Plow & Hearth. Customer service acknowledged the wrong sent item and are sending me the correct item. They were kind, courteous and exemplified a professional online company. And I do love their products. The online product number was incorrect - that is why I received the wrong item; however, that error was corrected. Excellent customer service.

I could never check my order because the log on wouldn't accept my password so then I requested a password reset link. Received an email with a temporary password- did not work. Asked again and received a second temporary password - did not work. Finally Received the wrong gazing ball so tried to return it. The order number was not found. Horrible service, run around and no one to help. Will try to get a refund. I will never order from this company again.