Plow & HearthReviews of plowhearth.com

My brother and his wife know how much I love watching bulbs sprout and bloom in the winter, so signed me up for 6 monthly shipments. Unfortunately almost all of them came so late via FedEx that the poor plants had sprouted inside their boxes, with no water or sunlight. Pale, struggling. DO NOT ORDER BULBS from this company!

We ordered an outdoor fire pit and fireplace tool set. The fire pit came on time as advertised, but the tool set was delayed. There was no communication. The new date that they gave us came and went without any messages. I had to call to learn that it would be another two months. Never using plowing hearth again.

I ordered a “nuts of the month “ as a Christmas gift on 11/12. Here it is 12/30, and not only has the gift not shipped , I have called customer service multiple times with no good answer . Furthermore , today December 30 , phone calls do not go through (fast busy signal ). I am very disappointed and would not recommend .

Plow and Hearth product quality and customer service have dropped off a cliff. Have been satisfied customers for many years. After our experience this shopping season, we’re done. Product was poor construction, poor packaging and poor quality. Trying to get a return authorization and ultimate refund were a career endeavor. Still waiting for refund after return weeks ago.

I orderd 5 throw pillows, The first box came with 4 pillows ( the box was big enough to hold 6 pillows. I called Plow & Hearth MONDAY who told me the 5th pillow would arrive sometime between Wednesday and Saturday. I told them to Cancel it, they said the couldn't cancel it and I could return it when I received it. Fed. Ex dropped the box at my door wihout my knowledge today - or I would have refused delivery. I called Plow and Hearth who wanted me to pay $6.95 for Me to Print a Return label!!! There was no mention of this during the order. process. I'm Furious- what nonsense. BUYER BEWARE : VERY POOR CUSTOMER SERVICE

As a long time customer, I will never order again from them. And recomend others do not either. I ordered two 6 month subscriptions for their bulb gardens as xmas gifts for my wife and daughter for $284 each. They claimed only 1 charge went thru. Yet they continues to ship both monthly. Then 4/16 I get a e-mail request for payment of $284. Which I promptly paid via their "pay now" button. Checking my VISA account, I found their charge of $284.37, so they obviously received payment. Now they say they have no record of payment and insist I prove I did pay. They obviously posted payment to some other customer account or lost it in their system. They should be able to find it in their e-mail system since that's how I submitted payment. BUT NO, they expect me to prove I paid. They are insistent and rude. And obviously their financial system is unreliable.

I ordered for the first time and it will ne the last. I bought the bunny in a basket as a gift. After the price plus shipping was $23+ dollars. When I arrived home saw the package and after opening it discovered it was broken. It was shipped Fed Ex so not sure who is responsible but I blame Plow and Hearth because they shipped it and it wasn't packed adequately for shipment. There was "No Handle With Care" or "Fragile" labels on the box that contained a glass item..not properly wrapped and in a box twice the size of the item so it rolled around in the box. I did call customer service and although I am getting a full refund , it was still very disappointing!

The company is a joke. They don't warranty there own product. Was told sorry you didn't but it directly from us. 2 fireplace screens arrived with rust and scratches new out of the box. $700- worth of product and they don't care. Stay far far away.