Pleaser ShoesReviews of pleasershoes.com

Service goes back and forth and doesnt properly follow policy with their own suppliers and supply chain. AVOID doing business with them.

So disappointed. Ordered 2 pairs of shoes for delivery to UK paid £81.68 (this included £20+ for shipping). Arrived in good time but had to be returned as too small. This required several emails to organise. The shoes were sent via DHL and received back in USA 2nd June. Refund details received via email 6.26pm UK time on 9th June (yesterday) which tells me my credit left to spend with Pleaser (minus £38.72 for shipping!!!) is £21.58. So that's basically £80+ wasted not to mention the time, effort and stress. Won't be dealing with this company again and after reading the other reviews, I'm not the only one to have had a bad experience. Avoid the hassle and order with someone else.

Very happy with my shoes and super fast shipping, I was shipping to New Zealand and my order turned up in less then a week! Will buy from pleasers again!

AMAZING shoes. Can't believe the highest platform shoes I own, is some of the most comfortable?? Thank you so much for your brand - Pleasers :)

NOONE answers the phone, nor emails you back. Ive always used Pleaser brand, but I cant even make a purchase because noone will pick up the phone or email me back. Absolutely ridiculous. I have questions on some heels, and wanted to know BEFORE I bought 4 different pairs. Glad I didn't buy them, because I probably couldn't have sent them back. Plus 2 were non refundable, and I had questions about why they were non refundable or returnable items. BUT guess what!? Can't get ahold of anyone.

First of all, the customer service is the worst ever. They just reply, because they probably have to, without actually answering your question. Secondly, the size chart is completely useless, because there is no cm or in. I wear EU 37.5 (24.5 cm), so I ordered EU 38 (which they claim to be US 8) and those were small, so I returned them. Thirdly, the shipping was supposed to be free for the USA (I ordered via my friend, so he would measure the insole length, because it's easier to return from USA to USA, than from Europe to USA) BUT I WAS CHARGED (twice, because I had to order US 9, which were too big in the end). If you're asking yourself whether they are comfortable, when they are too long and too wide for your foot they are most surely not. Last, but definitely not least, it is written on the website that they are leather, even though only the upper sole is leather. There are people like me who are alergic to most man made materials. PS. I asked the customer service to tell me the insole length of the two sizes I was unsure about. It is written on the box, so they didn't even need to measure it themselves (which is extremely easy, by the way). PPS.If anyone is wondering the insole length of thr US 9 of this pair, it is 25.8 cm.

Totally unimpressed with this service

Had to return the shoes I bought as the size was wrong and the quality was appalling. I emailed to ask for a returns label which was duly sent. Had to chase them for a refund and then was charged £32.20 shipping, which was never mentioned, and I feel is excessive. If you’re thinking of buying from this company, think twice!!