Gal C.
After couple of uses the strips gone…
After couple of uses the strips gone wrong - already throw 2 pair of sandals because the strips ripped Which is too bad because the shoes really good

Official retailer for Pleaser USA. Check out the premium collection of shoes from the brands such as Pleaser, Demonia, Funtasma, and more at pleasershoes.com. Visit our online shop and buy today!
Pleaser Shoes (pleasershoes.com) has 480 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 15 reviews with 2 stars · Clear filters
Gal C.
After couple of uses the strips gone wrong - already throw 2 pair of sandals because the strips ripped Which is too bad because the shoes really good
customer
While I love their sandals and short boots, the thigh high Pleaser boots are not made well. After only a handful of pole classes / practice, the shoes began to deteriorate literally. I have holes in both of them with the fabric peeling off.
CL
These are beautiful when they first arrived but got damaged in one night. I have no clue how to clean the matte. Also they don’t grip well to a pole. Since I’ve worn them one night I am now unable to return them.
Shella
My first order you sent me an uneven shoe, then i ordered again it was okay but i realized that you have points system when you give a review, I couldn't get my points because I subscribed "late" so there js nothing you can do about as you said in my email, you should just let people automatically give reviews once they purchased anything and not manually subscribe, so there im sad I didn't get points when I thought i can get those by leaving a review, i sent evidence that the first shoe you sent me is uneven the other one was loose, i asked if you can atleast send me one shoe but you asked me to send it back to you by my own expense I don't live in US so shipping fee is expensive, instead of just sending me one shoe you didn't replace it, so now i am forced to used the reject shoe you sent me 😩 because i didn't want my hard earned money to go to waste even if im not happy how it's made. So i hope you have more better customer service and i hope you take care of your clients
Response from Pleaser ShoesNov 5, 2025
Thank you for taking the time to share your feedback and for being a returning customer. We sincerely apologize for the frustration you've experienced. Regarding your first order, we stand by the quality of our products. It is not uncommon for a person's feet to differ slightly in size, which can cause one shoe to feel different from the other. We understand this can be disappointing, but we are glad to see from your picture that the shoes are still wearable. Concerning our rewards points, the system is designed to automatically enroll customers who opt into our marketing communications at checkout. As your initial purchase was made without this subscription, our team correctly advised that we are unable to manually award points retroactively, as this is managed by our automated system. We cannot legally send you "non-essential" emails if you opt out of email. We have taken your feedback about our rewards program and returns policy to heart. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Laura H.
I recently ordered Flamingo-1040GP in "Fuchsia". The shoe I received is red with pink laces, and not all around pink like in the first display photo. I went back to the website and this specific color in this specific shoe actually has 2 different colors within the display photos (something I didn't notice until now)- one is completely pink (and my expectation of what I was supposed to get) and the other 3 photos are of a red color with matching laces. The shoe I received is the red color, but with pink laces, pink zipper, and pink stitching, and overall, I feel like I'm Dorothy who's "off to see the Wizard". I was really excited to be getting a very sparkly pink shoe, but the one I received doesn't meet this expectation. I didn't think it was worth my time to send them back, so I kept them. Upon the first wear, the stitching on the arch ripped after doing a Cupid 1 time, so sadly, I'm pretty unimpressed.
Courtney T.
The boots are stunning and very comfortable, however I wore them only 3 times and the fabric on the top of the shoe has already ripped, now exposing my foot when I wear them :(
Sydney
These boots are absolutely NOT worth the $120 I paid. They’re costume boots, point blank, and MAYBE worth $30. Extremely disappointed.
Tina
I historically love these shoes, and I bought them in person when I lived near a retailer. My first online purchase was incredibly disappointing. The style didn't fit my foot at all, nor was it close to comfortable. In the refund policy page the "refund fee" ($7) and shipping expenses not being returned ($7) isn't clearly outlined unless you really dig. They also cleverly primarily show your subtotal and refund amount when showing estimated return money, so you don't realize how much cash you will actually be losing. So I only got $41.59 back out of a initial charge of $55.49. Meaning I lost $13.9 because these shoes were incredibly uncomfortable and impossible to wear. I get why they implemented this, but they just lost a loyal customer on my very first online order.
Response from Pleaser ShoesJan 10, 2025
Thank you for your feedback. We're sorry to hear that your online shopping experience did not meet your expectations, especially since you have previously enjoyed our products. We strive to be transparent about our return policy, including any fees associated with returns. We appreciate your input regarding the clarity of this information on our website. Your feedback will help us improve the way we communicate our policies to ensure a better experience for all our customers. If you have any additional questions or if there's anything we can do to assist you, please don't hesitate to reach out to our customer service team.