Pleaser ShoesOfficial retailer for Pleaser USA. Check out the premium collection of shoes from the brands such as Pleaser, Demonia, Funtasma, and more at pleasershoes.com. Visit our online shop and buy today!
Pleaser Shoes (pleasershoes.com) has 480 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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480 approved reviews, newest moderated first
Nicholle R.
love the shoes. They are well-made and super comfortable, great arch support. But I will say if you’re a girly big white feet like me I suggest you size up, I had to exchange my original pair for a bigger size, but the process was very quick & easy to initiate
Starr J.
Love them period
Myra
Super fast delivery and spectacular shoes. I love my new pleasers.
Tina
I historically love these shoes, and I bought them in person when I lived near a retailer. My first online purchase was incredibly disappointing. The style didn't fit my foot at all, nor was it close to comfortable. In the refund policy page the "refund fee" ($7) and shipping expenses not being returned ($7) isn't clearly outlined unless you really dig. They also cleverly primarily show your subtotal and refund amount when showing estimated return money, so you don't realize how much cash you will actually be losing. So I only got $41.59 back out of a initial charge of $55.49. Meaning I lost $13.9 because these shoes were incredibly uncomfortable and impossible to wear. I get why they implemented this, but they just lost a loyal customer on my very first online order.
Response from Pleaser ShoesJan 10, 2025
Thank you for your feedback. We're sorry to hear that your online shopping experience did not meet your expectations, especially since you have previously enjoyed our products. We strive to be transparent about our return policy, including any fees associated with returns. We appreciate your input regarding the clarity of this information on our website. Your feedback will help us improve the way we communicate our policies to ensure a better experience for all our customers. If you have any additional questions or if there's anything we can do to assist you, please don't hesitate to reach out to our customer service team.
Sara F.
Placed an order s month ago. They never shipped it. No answers to emails. Shoes that arrive are chinese made junk. Shop elsewhere.
Nicolas
Dont buy from these scammers! I've ordered a size 9 pair. It's my size, all my shoes are size 9, I even have another pair of Pleaser in size 9, and they fit perfectly. But they have sent me a size 10, maybe 11. It's impossible to know the real size, because it's not printed on the shoes. But it's way too large. They have just loosely glued a "size 9" sticker on the shoes to make me belive the problem was coming from me! I contacted them telling them they have made an error, and the only thing they proposed is that I send back the pair with their label that cost 68€ (I'm in Europe), while the shoes cost me 67€. Besides, the quality is very bad, you can see all the glue thru the vinyl, it's made in China (written on the box). I could have bought the same quality on Aliexpress, for 10 times less money. And at least there is a customer service on Aliexpress... I'm really disgusted. If you like to give your money to some real crooks, buy on this site. Edit1: To answer your useless politicaly correct answer: The problem is not a problem of size not being perfect, the problem is that you sent me some shoes one or two size above what i ordered! I already contacted your customer service , lost my time writing a long message to explain, even sent you some pictures where you can see that the shoes are more than 1 inch longer than my foot, or than other size 9 shoes I own!! This problem doesn't come from me, so I don't have to pay to resolve it. If you don't understand this, don't be a merchant!! Your sizing informations are totally accurate! But if you send the wrong size, it doesn't fit! And if you don't do everything you can to correct your error, you're a scammer! Edit2: Yes, I sent my complaint and the pics to this same email you give me, and yes I received an automated answer from you that was just "Fill the return label on our site", without telling me anything about the fact that the error was coming from you. Don't try to find some good excuses about the fact that you just don't care about your customers, I did everything right on my side.... Edit3: Sure, it must be the 45 pairs of size 9 shoes that I own that must be an error... The shoes that you sent me have an inside length of 10 1/2 inches. Just check any chart on internet it corresponds to a size 10 or 10.5, far away from 9. And unlike high heels, these shoes are totally flat, so it's impossible to make an error in the mesurement... I know that a shoe of my usual size can be too thigh or to loose, but 1 inch too long is not possible... I end up the discussion here, You have made me lose enough money and time...
Response from Pleaser ShoesOct 7, 2024
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the size of the shoes and the return process. We understand how frustrating it can be when an item doesn't meet expectations. To clarify, our return policy does indicate that customers are responsible for return shipping costs, which can sometimes be a disappointment. We do our best to ensure that our sizing information is accurate, and we’re sorry if the product you received did not align with that. We encourage you to reach out to our customer service team directly so we can address your concerns more effectively. Edit to add: Unfortunately we checked our system and found no messages from you. It's possible that they were either sent to the wrong email address or there may have been a typo. Please reach out to us at [email protected]. Upon sending this email you should receive an automatic reply confirming we have received your message and a ticket has been opened. If you do not receive this, we did not receive your message. Edit2: Hi Coline, I was able to review your ticket and found that the shoes were indeed the correct size as ordered, US 9. Unfortunately clothing or shoe sizing is not a guarantee that things will fit.
Jasmin S.
Die Lieferung dauerte ca. 2 Wochen. Zwei Paar Schuhe wurden mit einem kleinen Mangel geliefert. Ich habe das Zeitfenster für die Rücksendung um ein paar Tage überschritten. Das ist das erste Mal, dass ich eine Order aus diesem Grund nicht mehr zurücksenden konnte. Bei jedem anderen Händler wird eine Lösung angeboten.
Mariana
Worst company ever. I did not received the product. The only reply I ever got from the company was that they confirmed that I did not received and if I was willing to get a refund or try to get the product again. I asked for a refund and since then I have not recieved anything. It has been over two months with complete silence and no refund. I am now in a full force to see if I am able to receive a refund from them.