Pleaser ShoesReviews of pleasershoes.com

Response from Pleaser ShoesOct 29, 2025

We are sorry to hear you have not received your order. Our records confirm that our team replied to your emails on October 12th, October 15th, and October 20th with clear instructions to file a claim with Route, our package protection partner. Route is specifically designed to handle issues like lost or stolen packages directly with the customer. To process a refund for a lost shipment, filing a claim with Route is a required step. Since we have not received a claim from you through the proper channel, we have been unable to initiate a refund. The resolution for this issue remains available to you. Please check your email for our previous messages and follow the instructions to file your claim with Route. Once your claim is submitted and approved by their team, you will receive your refund.