PlanetRxReviews of planetrx.com

DO NOT ORDER FROM THIS WEBSITE!!! Why can't we award NO stars? To award even ONE star is WAY too positive for PlanetRx! I placed an Order on Aug. 31. The credit card was charged immediately. As of Sept 14, no product, no email confirming the order receipt or status, or communication of any kind has been received. Attempts to contact customer service by phone have been futile - they don't offer it for "existing orders". No response to online messages I've sent. Online link to cancel orders does not work. This kind of operation has GOT to be illegal - WHERE ARE THE CONSUMER PROTECTION agencies that should be looking at all of these complaints???!!! I wish I had seen them before I ordered!!!

I ordered some mobility equipment for my daughter and waited a long time for it to ship. Every time I would check on it the order was still in the warehouse. I got nervous and read the reviews some of which were horrible on the customer service end. I fully expected to never receive my order and have my card charged illegitimately. I told them to cancel my order by going through their "wizard". I did threaten a little. To my surprise and relief, I did receive a refund in a timely manner. I don't know if Planet Rx has some issues right now with warehouse or something, but I hope they at least get some better customer service and communication with the customer about whether an item is out of stock or on back order. I also hope they make it easier to speak with a real person. My best wishes to Planet Rx if they are really an honest company with issues. I know how hard it can be to run a company, but hopefully they learn from their mistakes and make it better.

On July 20, 2011, I ordered $107 worth of OTC medications from Planet Rx because they listed items as available. They advertised 7-10 business days for receipt. By July 27, I checked on-line and saw the items had not even shipped, so I emailed customer service and was told the items were on back order. They had ALREADY charged the total amount to my credit card on July 20, and had not told me the items were backordered. It was mid-August before I received most of the order ($85 worth), however, I am still (on Aug 22) waiting to receive the rest of the order - no status on when it will ship. This is VERY frustrating. I will not order from PlanetRx again.

I could be long winded and tell my whole story but it seems that enough of us have been burnt by this company. Sure, some of you got your orders nice and easy. Do you want to take the chance and end up pissed off? There are other vendors online but none could be worse than Planetrx. Take it for what it is worth. Just an honest opinion.

I ordered a couple bottles of my favorite body lotion and message oils from planetrx.com a week ago, my internet was down at home so i called in to their customer service asking them if I could place an order over the phone, the customer service representative helped me immediately without any questions and my order was at my front door a few days later. I had none of the problems or issues that was addressed by other reviews on this site. I'm very happy with their company, I certainly will be coming back for more in the future.

I bought Terra chips from planetrx.com last week for my son who needs a packed snack everyday for school. They sold in bulk. I'm usually very careful to where i purchase snacks for my kid because of quality issues. To my surprise, this website offered amazing discounts, fast shipping and the chips arrived in perfect shape. I'm a very happy mother.

I ordered a bottle of Calcium from planetrx last tuesday on 5/26, just got my order today despite the holiday weekend. this company offers fast shipping .... this is impressive. I had a good experience, will be ordering with them again in the future for my vitamins as they have great prices too.

when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.