PlanetRxReviews of planetrx.com

BEWARE!!!! DO NOT BUY FROM THIS SELLER!!!!!! I ordered 17 items from them in August 2011. They charged my Visa immediately (approximately $77). A couple of days later they shipped one of my items & told me all the other items were not in stock. They never divulged that fact when I placed my order. As far as I knew they had all the items I ordered. About 3 weeks later I cancelled the rest of my order as they did not know when they would get those items in. They said they would credit my Visa, but 2 months went by & no credit was issued. I contacted PlanetRx many many times & never got a response. I finally contacted my Visa in December 2011 & explained how I had been shafted by this PlanetRx & provided Visa with all the information. Visa refunded my money this week, February 3/12. I order all the time on line & have never dealt with such a DISHONEST seller. I want to extend a big Thank you to Visa. PLEASE LISTEN TO ALL THE NEGATIVE REVIEWS & DO NOT ORDER FROM THIS COMPANY.

Ordered submitted in Oct 2011, not yet received, no answers to inquiries sent on their website. Nobody answers their phone, given message to leave a message then told that the mailbox is full so you cannot leave a message. I have now gone through the credit card company to receive a refund.

Vey dismal for a company such as Planet RX where the promise of prompt delivery on medicals and pharmaceuticals has fallen on deaf ears. Surprising enough when an exact similar order was made when I was in rural South Australia in 2010, the goods were delivered in quick haste and very promptly. Given I have moved to Metropolitan Perth, the order made back in Sep has had zero queries on replies back and the goods have yet to be delivered. The lack of response tells me that the company should be ideally facing liquidation and have instructed customer service personnel to ignore any queries that come through the pipeline. Anyone in that area who can validate that, please enlighten me on the status of this. But the lack of information on my purchase together with others on the same boat is dismal and very disappointing. Swindling an individuals hard earned money for a healt service provider is UTTERLY DISGUSTING and very unprofessional!!! Ram

I placed a $140.86 order on July 27, 2011. There was a very long warehouse delay and therefore I cancelled the order. I was told I'd receive a refund. 6 MONTHS LATER - NO REFUND. I have contacted the company countless times. THIS COMPANY TAKES YOUR MONEY - NO REFUND FOR AN ORDER LEGITIMATELY CANCELLED. THE COMPANY STEALS YOUR MONEY - AND DOES NOT REPLY TO CUSTOMER SERVICE. THIS IS AN UNETHICAL AND UNSCRUPULOUS COMPANY. YOU MAY HAVE YOUR MONEY SIMPLY STOLEN FROM YOU. I PLACED AN ORDER THAT WAS DELAYED FOR WEEKS IN WAREHOUSE BACK ORDERING. WHEN I FINALLY CANCELLED AND WAS TOLD I'D RECEIVE A REFUND - I HAVE SPENT 6 MONTHS TRYING TO GET THE REFUND. NO SUCCESS. $140.68 IS A LOT TO BE RIPPED OFF. BUYER BEWARE!!!!!

I've been trying to get some information regarding my order I did for my elderly step dad. Placed the order 12 days ago and no status update. Left several messages requesting update as they have no means to speak to a person. Take your business elsewhere unless you want to have issues. [email protected]

My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

I am appalled at the total lack of responsibility to the customer. I was not notified my items were back ordered. Both inquiries I sent were ignored. This behavior by a vendor is woefully inadequate in today's economic environment. I would not order a band-aid from them if they shipped it air express! Jodie N.

This is now Thursday, September 29th and you still have not shipped this order or informed me why it is being delayed or how long it will be delayed. Therefore, I am instructing you DO NOT SHIP THIS ORDER. If you do insist on making the shipment, I will refuse it and have it returned to you. I have already processed a claim for a full credit of your charge of $32.49 with my Visa card holder(Bank of America). This order was placed and confirmed on Thursday, September 22nd. Now it is Wednesday, the 27th and it appears that you still have not shipped this order. If you have not shipped it by the time you respond to this letter, then I want you to cancel the order and immediately issue a full credit refund to my Visa account that you have already charged for $32.49.