PlanetRxReviews of planetrx.com

Ordered some nutritional supplements, got a good price, received the delivery pretty fast.

We've tried two different times to order from this company. I doubt there will be a third. With our first attempt, I immediately received an order confirmation email. Then, radio silence. Almost two weeks later, I sent an inquiry to see when the items (which I found out then were "backordered") would be shipped. 15 days after I placed the order, they sent me an email saying orders of this product were to be cancelled due to supply issues. Flash-forward to this August. I placed an order on the 22nd. Six days later (not setting any records for speed), I got an email confirmation. As with last time--nothing more from their end. A couple weeks went by and I sent an email via the customer service interface. No response. I next found a customer service number on the website and was connected with a service person who looked into my order. She researched the issue and called me back (provided a really strange/trivial reason why my order was being held up) and then told me she got it resolved. My order status has said "shipped" now for over a week, but I have no tracking number as I was promised over the phone. Painful.

Have ordered a specific pharmaceutical product several times at a price significantly less than locally available. There have been no problems whatsoever.

They have something for everyone at affordable prices and sale items. Found exactly what I was looking for right away, got sale prices & free delivery.

Fast service..arrived 6 days after I order. I entered the wrong name, when I order...caught it the next day, was fixed before order was shipped. This company has great service. Do not pass them over.

BEWARE!!!! DO NOT BUY FROM THIS SELLER!!!!!! I ordered 17 items from them in August 2011. They charged my Visa immediately (approximately $77). A couple of days later they shipped one of my items & told me all the other items were not in stock. They never divulged that fact when I placed my order. As far as I knew they had all the items I ordered. About 3 weeks later I cancelled the rest of my order as they did not know when they would get those items in. They said they would credit my Visa, but 2 months went by & no credit was issued. I contacted PlanetRx many many times & never got a response. I finally contacted my Visa in December 2011 & explained how I had been shafted by this PlanetRx & provided Visa with all the information. Visa refunded my money this week, February 3/12. I order all the time on line & have never dealt with such a DISHONEST seller. I want to extend a big Thank you to Visa. PLEASE LISTEN TO ALL THE NEGATIVE REVIEWS & DO NOT ORDER FROM THIS COMPANY.

Ordered submitted in Oct 2011, not yet received, no answers to inquiries sent on their website. Nobody answers their phone, given message to leave a message then told that the mailbox is full so you cannot leave a message. I have now gone through the credit card company to receive a refund.

Vey dismal for a company such as Planet RX where the promise of prompt delivery on medicals and pharmaceuticals has fallen on deaf ears. Surprising enough when an exact similar order was made when I was in rural South Australia in 2010, the goods were delivered in quick haste and very promptly. Given I have moved to Metropolitan Perth, the order made back in Sep has had zero queries on replies back and the goods have yet to be delivered. The lack of response tells me that the company should be ideally facing liquidation and have instructed customer service personnel to ignore any queries that come through the pipeline. Anyone in that area who can validate that, please enlighten me on the status of this. But the lack of information on my purchase together with others on the same boat is dismal and very disappointing. Swindling an individuals hard earned money for a healt service provider is UTTERLY DISGUSTING and very unprofessional!!! Ram