Me
Lesson learned: Don't give second chances.
We've tried two different times to order from this company. I doubt there will be a third. With our first attempt, I immediately received an order confirmation email. Then, radio silence. Almost two weeks later, I sent an inquiry to see when the items (which I found out then were "backordered") would be shipped. 15 days after I placed the order, they sent me an email saying orders of this product were to be cancelled due to supply issues. Flash-forward to this August. I placed an order on the 22nd. Six days later (not setting any records for speed), I got an email confirmation. As with last time--nothing more from their end. A couple weeks went by and I sent an email via the customer service interface. No response. I next found a customer service number on the website and was connected with a service person who looked into my order. She researched the issue and called me back (provided a really strange/trivial reason why my order was being held up) and then told me she got it resolved. My order status has said "shipped" now for over a week, but I have no tracking number as I was promised over the phone. Painful.