Jan
After reading reviews, pleasantly surprised
I ordered some mobility equipment for my daughter and waited a long time for it to ship. Every time I would check on it the order was still in the warehouse. I got nervous and read the reviews some of which were horrible on the customer service end. I fully expected to never receive my order and have my card charged illegitimately. I told them to cancel my order by going through their "wizard". I did threaten a little. To my surprise and relief, I did receive a refund in a timely manner. I don't know if Planet Rx has some issues right now with warehouse or something, but I hope they at least get some better customer service and communication with the customer about whether an item is out of stock or on back order. I also hope they make it easier to speak with a real person. My best wishes to Planet Rx if they are really an honest company with issues. I know how hard it can be to run a company, but hopefully they learn from their mistakes and make it better.