PixsyReviews of pixsy.com

I genuinely wanted to leave Pixsy a positive review because I appreciate the premise of what they do, but my experience with submitting a case has been frustratingly long and unresolved. To preface, I’m a paying subscriber, spending £39 a month with Pixsy to monitor my photos as a photographer. I submitted a case after their platform detected a website using one of my photos to promote their services. Pixsy accepted the case and contacted the website with details of the licensing fee they needed to pay. This was on 19th September 2024. It is now 22nd January 2025, and no progress has been made. Whenever I follow up on the case, Pixsy simply responds that there are no updates and that they are still working on it. Adding to the frustration, Pixsy occasionally sends vague emails like, "Hi, I'm following up on my email," but then provides no actual follow-up. This has happened twice, leaving me questioning their communication and process. This lack of resolution is leading me towards reducing the number of photos I monitor with Pixsy and downgrade my monthly plan. Unfortunately, this service does not feel like value for money. If cases cannot reach a conclusion, I have to wonder what exactly am I paying Pixsy to do?

Very disappointed with Pixsy's overall experience. Whilst I've had several successes, the majority of accepted cases remain dormant for months, then casually dropped without any explanation. Currently still have 1 case open (for over 18 months), with no update or action in the past 8 months. Generally feel they are only interested in the easy cases.

Horrible company with employees who are ignorant. After explaining that we had the rights to use the photos more than a dozen times with proof that we are authorized they totally ignored all correspondence and hounded over and over again. Basically extortion. What they do should be illegal.

I got threatened by these parasites because I reposted a very common meme. They obviously only exist through leeching and will never think of doing anything remotely useful for society. Fight back, don't fold under their threats.

I recently received a phone call from scammers claiming that I needed to pay for using free pictures found on the internet. They tried to intimidate me with legal threats and demanded immediate payment. This is a clear scam targeting unsuspecting individuals. Do not fall for their tactics. These scammers are trying to exploit people's lack of knowledge about copyright laws. Legitimate companies do not operate in this manner. Always verify the legitimacy of such claims through trusted sources before taking any action. Report these calls to the appropriate authorities to help stop their fraudulent activities. Be cautious and protect yourself from these deceptive schemes.

I just received £56 for an infringement. A new low that appears to have involved Pixsy sending the case to a team of solicitors who then charged legal fees out of the settlement. Asked Pixsy why I'm paying the legal fees (this has never happened before as far as I'm aware) and they haven't bothered to respond.

It seems if the the person using your photograph ignores them, they just give up and you'll get an email telling you to "don't give up" and expect you to do their job. What a waste of time.

This use to be an ok site but now it’s gone downhill. They don’t show how often they scan your photos. It was never a lot to begin with so now I’m sure they don’t scan at all. You cannot delete your photos all at once. You can only click 10 individually at a time. Customer service ignored several emails for over 2 weeks and counting, reminder emails have been sent and also ignored. Website is not user friendly. Too much work and hassle to fill in all the forms to submit and then find out it was useless. They blanket ban some websites so you can’t even fill in the form. Cases sit there for months on end with no action. They gave me a lower amount of license fee than previously stated on the email. If I can’t get enough scans for free and photos to be monitored then they won’t get paid. I am switching over to a competitor website which offers unlimited free scans so it catches more violations.