Pioneer Law FirmReviews of pioneerlawfirm.com

Been with the program for a year now. Found it to be quite good for the most part. But in the past couple of months I feel like things might be falling through the cracks. I was getting a call every month to do a review. I don't think that's happened now for at least 2 months and my emails are not getting answered. Last month I got a call about a settlement and was to receive an email for my approval. Never got the email and called about it. Nothing happened. This has never happened before and is starting to concern me. If I wrote this review in March I'd be giving a more positive review.

I am grateful for the service provided. Staff were pleasant and clearly want to help. The problems I had was that there was no one point of contact. So while one person gave me some figures, the negotiators gave me something different. Also having someone new each time meant it was not possible to develop a relationship. I did not receive some of the information they said they had emailed but it is possible it went into junk mail. The monthly reviews were great but it would be good to have written progress reports as well by email. On the whole I am grateful for the help

So far my experience has been good, mostly prompt attention to any issues and concern I have, good explanation of my options and rights and very friendly staff.

We have had no issues with the firm. My only reservation is that I'm unable to login to see my account. Otherwise, I'm very happy with how they have helped us. Thanks!

In my oppinion it is going as we expected,without being phone harassed by the credit card companies!