Pioneer Law FirmReviews of pioneerlawfirm.com

Pioneer promised to settle my credit card debt at a reasonable fraction of the existing debt within 36 months. So far they are on schedule and in fact overachieving. Their internal systems do need some work; the triage telephone system sometimes goes into a loop, documents need to be sent several times before they are properly processed and I even received information about another client once in error. All of the people I have interacted with at Pioneer are always professional and courteous, but many times they are not knowledgeable about my situation and therefore spend time reviewing my file while in a telephone conversation. It also seems that the clients files are not always up to date and do not reflect recent activity. In summary my experiences are positive and if the current path continues the results will be outstanding so dealing with some systems issues will not seem to be material if the end goal is over achieved.

My experience started out well and after I paid the agreed amount, many of my accounts were settled. The Firm does not give me feedback on what they have done or tried to do to settle the remaining two accounts. At one point they asked me to call the companies and work out a settlement because those companies would not speak to them? This is why I hired them, to be my representative and to negotiate the best settlements. I did call and was told that I would have to terminate my agreement with Pioneer before they would talk to me. They said that they wanted to speak with an attorney and not just a customer service rep. They said once they spoke to a real attorney they would work with Pioneer. That has been over 3 months ago and I have received 0 communication even after I requested it.

I have tried to get monthly reports from Pioneer but instead have been refered to someone else other than Pioneer to get the information.

A couple of weeks ago I sent a request to Pioneer Law asking for a detail status report. I received a response from "cs" indicating receipt of my inquiry and that I would receive a response to my inquiry. As of this date I have not received a response. I would like to know the sststus of my account???