Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

Call Directions Website

Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Computers & Phones, Texas

Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Jennifer Giles B.
Jul 24, 2021
I couldn't get location permissions to…
I couldn't get location permissions to work and the person that helped me was extremely helpful and got it working pretty quickly.
Report
S.Hunt
Jul 22, 2021
I am so grateful for the help today
I am so grateful for the help today! Ed kept working until our issue was completely resolved and fixed. Thank you for the service!
Report
Debbie B.
Jul 21, 2021
The Phone We've Been Looking For
Pinwheel is an amazing company. Our family is very happy with the phone and the tech support is incredible. I am a structured person so I definitely like the Days, Modes, and Routines. I especially like the apps that are tools for learning and growth and without addictive social media or inappropriate websites. Now I can relax knowing that my children have a safe list of contacts and that I can monitor their activity from my own phone or caregiver portal. I have 9 children on Pinwheel phones and we (parents and children) are all delighted with this product.
Report
Cheri
Jul 21, 2021
Problem fixed.
Joseph took the time to understand the problem and correct it for us. It seems like a complicated matter, but he worked through it efficiently and kindly.
Report
Denise G.
Jul 20, 2021
Every time I have questions
Every time I have questions, usually because I’m clueless, everyone is very patient and helpful!!! Thank you!
Report
K. C.
Jul 19, 2021
Apps not showing on phone
I selected some apps from the app boutique that were not appearing on the phone. Reached out via chat to get help and Genn G. was with me over an hour fixing the issue. Really appreciated the time she took resolving the issues with the apps.
Report
Randall N.
Jul 16, 2021
I was having some difficulties getting…
I was having some difficulties getting my data to work and this person was very knowledgeable in helping me figure out the situation. Thank you very much.
Report
A M.
Jul 15, 2021
Peace of Mind With Pinwheel
We needed our son to be able to get in touch with us in emergencies but we also didn't want to release the World Wide Web on him at such a young age. Pinwheel gives us peace of mind knowing that we can reach him and he can reach us when necessary, but he doesn't have access to content or material that is not age appropriate for him. We love that we can add apps and permit more freedom as he grows and becomes more responsible and aware. Also, the customer service is A M A Z I N G! The representatives are patient, understanding, and kind! I cannot say enough how much I appreciate this company and its employees for all they are doing to keep our kids connected and safe. Thank you, Pinwheel! Keep up the great work!
Report