Pinwheel Kids PhonesReviews of pinwheel.com

I truly appreciate how much Genn worked to fix the issue. A lot of people would have given up, but she kept going and figured out the problem.

The app and service in general is quite buggy. But, I appreciate Pinwheel's existence.

I ordered a phone for my daughter on July 31st. The phone shipped Aug. 3rd. Tracking hasn't shown any progress to date, Aug. 17th. That's a solid 2 weeks. I've contacted their customer service via Pinwheel website chat feature on Aug. 11th. Customer Sevice rep Ed Tanuyan said I need to call UPS. I said "No, they need to call". He came back and said he would let his shipping team know. Shipping team came back and said "Your phone is on its way!" because thats what UPS's website said from the day they shipped, Aug. 3rd. That's the last I've heard from them and I've been contacting them daily. Have even sent an email to Pinwheel Co-Founder Isaac McPeak and some other email syarting woth dane@......... that I got from their billing invoice and states to contact them with any questions. No response from anyone. At this point I feel the need to file a dispute with my credit card company as I still don't have a phone or delivery date and I'm not getting anywhere with the Pinwheel team. We really felt this was the right product and service for our family, but we're over it now. I'm pretty sure Pinwheel is real, but the lack of customer service, communication and product definitely feels like a scam.

We’ve had our pinwheel phone for almost a week and it seems like I’ve spent more time texting a bot than my son has been able to use his phone. There constantly seems to be some sort of technical difficulties. Our biggest one has been that the phone can’t seem to keep the right time, which makes my sons alarm clock go off 3 hrs early. It also messes with the certain modes if you have times restricted for your child. Im probably going to end up returning it, unfortunately

I absolutely love this idea…however, for those of us who chose to live in the countryside with limited cell phone coverage this may not be for you. I purchased this phone for my daughter (who I swore I’d never buy a phone until she started driving), after a sleepover went awry and she couldn’t contact us. Now for me, I received the phone quickly and was easy to set up. I added the apps and permissions and decided on Tracfone for my carrier. Now I did have to use the AT&T bring your own SIM and it works. I added the minutes and data, but the cellular will not work at my house; it shows no signal. I can use the data while connected to Wifi, but the only phone that has access to Wifi calling is the Verizon option, which is sold out until around Christmas. Even if I had the Verizon option I’m unsure if it will work as my personal Verizon phone really only holds a call if it’s in airplane mode, which Pinwheel disables; otherwise the phone keeps looking fit service and drops calls. Now I did call support and was disappointed in the help. I couldn’t understand him all that well and he was unable to answer any of my questions. I was hoping for good things as everyone’s reviews on support were so positive, but I ended up troubleshooting myself. I wasn’t sure if my lack of service had anything to do with it being Tracfone AT&T or just bad service with a weaker phone, so I took the phone into town and made a call….it worked. Now based on my map I should be able to use Extended Range 4G LTE, but this requires a 600MHz 4G LTE device…Blue G50’s are not. So basically my daughter gets a phone she can use when she’s in town and let’s hope that she has enough service to be able to reach me and vice versa. Also, no waiting list or hard date on when the Verizon model will be in, so I’m hoping to be able to get one so she can use it all the time. I will add that I’m able to trade in the slim for some sort of credit for the Verizon model. Now I am going to update the APN settings manually to see if that helps. If not, I bought additional SIMs and time for Straight Talk, Consumer Cellular and may add others. I’m very determined, but I’d like to see a solution from Pinwheel. Maybe charge me $150 to take my old iPhone 8 and put your program in. Just a suggestion….

Love the pinwheel so far. We purchased this for our adult child with disabilities. She is thrilled to have a phone, and is using the available apps to help her develop more independence skills. She feels like all her peers, and we can keep her safe. Customer support when we needed help was prompt and solved our problem through the chat portal.

Pinwheel's tech and customer support is great. They are a startup company filling a gap in the phone experience that many parents want for their tweens and teens. Given that they are a startup, there has been some growing pains and glitches. However, because of the product experience offered, I am happy to be apart of the new growth. There have been a handful of glitches that we have experienced, but they were resolved right away with very attentive customer support. Wait times for customer support can be lengthy, but my problems are quickly resolved once I do have someone help me. Ralph Guevarra is an awesome employee who has helped me more than once.

I reached out for some help with our messenger app on our pinwheel phone. The service was so great! They were able to trouble shoot my issues so quick our phone is up and running as it should. I have such peach choosing this phone for our son! Thank you