Caitlin H.
Excellent customer service!
Excellent customer service!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Caitlin H.
Excellent customer service!
J J.
So far, Pinwheel has been a great device. I love how I can control and monitor my child's activities through it. I give it 5-stars because it's well thought out and the customer service has been just on top of everything. If it weren't for the customer service, the phone itself would probably get a 3-4 stars and only because it's not quite ready to be used out of the box. It required me to tweak several settings for everything to work.
audrey
used pinwheel for 6 months it was great! worked well and mom and i felt safe. thx pinwheel
Jen
I’ve had one major and one moderate issue. I was reluctant to try fixing it through texting but whoever I was dealing with was great. Patient and detailed.
Jessica S.
Genn was so through and patient and solved my issues! Great customer service. Great product.
Lyndi T.
Love the concept of these phones. You guys have such great customer service. It can be frustrating the time it eats up when there is an issue, but I can't say I've had a ton of issues. Overall, I have loved my son having this phone, and will plan to get my daughter one too, when we feel that she is ready/in need of one. I appreciate that there is a company who cares enough to create a phone like this. Thank you!
Matt C.
Pinwheel has been great to work with and helps my wife and I teach our children proper cell phone usage. Would recommend to other parents.
legalppp
Purchased Pinwheel for my daughter's Christmas gift. The flexibility, services, from Pinwheel, Bark, are outstanding. However, my 15 year old child's irresponsibleness with her device { lost it 3 times in 50 days } is ridiculous ! I do highly recommend Pinwheel - it gives parent's the flexibility to teach digital maturity in a way that our kids see & understand. Their customer's service is outstanding. Bark notifies you about everything, and it's nice that you can adjust your choices. I will keep Pinwheel in mind for my 2nd child.